MY Healthstyle is a 100% Australian-owned health and lifestyle brand dedicated to quality, affordability, reliability, and outstanding service. Together with ThermiQ, we provide trusted products that support healthier lifestyles across Australia.

Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.

Dispatch Timeframe

Orders are typically dispatched within 1-2 business days of receiving payment confirmation. During peak periods, dispatch times may be extended.

Delivery Timeframe

Once dispatched, standard delivery is generally estimated between 2-10 business days, depending on the destination and carrier network.

Please note that delivery times are estimates only and may vary due to factors outside our control.

Shipping Method

All orders are shipped via Standard Shipping using our selected delivery partners.

Tracking Information

Where tracking is available, tracking details will be provided once your order has been dispatched, allowing you to monitor the progress of your delivery.

Delivery Delays & Remote Areas

While we aim to deliver all orders within the estimated timeframe, delays can occasionally occur due to unforeseen circumstances, including carrier network disruptions, extreme weather events, public holidays, or other factors beyond our control.

Deliveries to regional and remote areas may require additional transit time.

Missing Deliveries

If your order has not arrived within the expected timeframe, please contact us using the Contact Seller function within Bunnings Marketplace.

Our team will investigate the shipment and liaise with the carrier to locate the package. If the parcel is confirmed as lost within the postal or courier network, a replacement product will be provided.

Damaged Deliveries

If your order arrives damaged, please contact us using the Contact Seller function and provide:

Photos of the damaged outer packaging
Photos of the damaged product
Your order details

Once assessed, we will work with you to provide an appropriate remedy in accordance with Australian Consumer Law, which may include a replacement, repair, or refund where applicable.

Contacting Us

For all shipping enquiries, delivery issues, tracking requests, or damaged and missing deliveries, please use the Contact Seller function within Bunnings Marketplace. This is the fastest way for our team to assist you and manage your request.

Returns & Refunds Policy

All MY Healthstyle products sold by Silverline Medical are supplied in accordance with the Australian Consumer Law and are guaranteed to be free from defects.

How to Request a Return

If you believe your product is faulty, damaged, incorrect, not as described, or otherwise eligible for a return under Australian Consumer Law, please submit your request using the Contact Seller function within Bunnings Marketplace.

When submitting a request, please provide:

Your order number or proof of purchase
A description of the issue
Photographs of the product and packaging where applicable

Our team will assess your request and provide instructions on the next steps.

Faulty, Damaged, Incorrect or Not-as-Described Products

If a product is confirmed to be:

Faulty or defective
Damaged during delivery
Incorrectly supplied
Not as described

we will work with you to provide an appropriate remedy in accordance with Australian Consumer Law. Depending on the circumstances, this may include:

A replacement product
A repair
A full or partial refund

In some cases, we may request additional information or photographic evidence to assist with the assessment of the claim.

Return Shipping

If a return is approved due to a product being faulty, damaged, incorrect, or not as described, Silverline Medical will provide instructions regarding the return process and any applicable return shipping arrangements.

If a product is returned for reasons not covered under Australian Consumer Law, return shipping costs may be the responsibility of the customer.

Please do not return products until return instructions have been provided through the Contact Seller process.

Refunds, Repairs and Replacements

Once a return request has been assessed and approved, we will advise the available remedy based on the nature of the issue and your rights under Australian Consumer Law.

Where a refund is approved:

Refunds will be processed to the original payment method used for the purchase.
Processing times may vary depending on your payment provider.

Where a repair or replacement is approved:

We will provide instructions regarding the return and replacement process.
Replacement products will be shipped once the claim has been approved and any required return process has been completed.
Change of Mind Returns

We do not offer refunds or returns for change of mind purchases unless otherwise required under Australian Consumer Law.

Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.