- Customer-paid return shipping applies to change-of-mind returns only, where applicable. Return costs required under Australian Consumer Law (ACL) remain the seller’s responsibility.
Due to the nature, weight and handling requirements of our products, change-of-mind returns may not be accepted for:
-Products that have been installed or used.
-Products that have been damaged after delivery due to customer handling or storage.
All change-of-mind returns must be approved by Murray River Limestone before being arranged.
- Faulty, Damaged, Incorrect or Not-as-Described Products
If a product is faulty, damaged on arrival, incorrect or not as described, customers should contact us through the Contact Seller function on Bunnings Marketplace as soon as possible, providing order details, a description of the issue and photographs where available.
We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law (ACL). Depending on the circumstances, this may include a repair, replacement, refund or other remedy as required by law. Where return freight is required for a valid ACL claim, the applicable costs will be our responsibility.
Returns Process
All return requests must be submitted through the Contact Seller function on Bunnings Marketplace before goods are returned. We will provide instructions regarding the return process and any applicable arrangements.
Nothing in this policy excludes, restricts or modifies any rights or remedies available to customers under the Australian Consumer Law.
"For any returns, please contact us via the contact seller link in your Bunnings order confirmation email."