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Mita Kitchenware

Mita Kitchenware

MITA KITCHENWARE
Mita Kitchenware is a Melbourne based business inviting you to the world of Kütahya Porselen’s exclusive collections including the Skallop Collection designed by renowned international designer Karim Rashid, who has signed more than 4000 designs and won more than 300 international awards.

Adding value to the world of table culture with its focus on producing high quality, sustainable, and durable products, Mita kitchenware for this reason have signed a partnership with KĂĽtahya Porselen one of the largest worldwide tableware suppliers since 1970, and by signing a creative collaboration with Karim Rashid, one of the names who shape the design world.

Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.

Mita Kitchenware Shipping Policy

General Shipping Policy

Please allow 1-2 business days for handling. Our standard delivery timing will vary according to multiple factors such as location, shipping partner availability, as well as peak periods and other potential unforeseen factors.

We ship via Sendle and now Australia Post to Australian shipping addresses.

Heavy Item Surcharges
Due to the nature of products being sold, some bulky and/or heavy items such as cookware and large dinnerware sets will come with surcharges which will be included as part of the delivery fee. This is due to nature of delivery taking into account volume size instead of just weight. We Ship heavy duty items via DHL express or Fedex. Costs are calculated at checkout and determined by our shipping companies.

Local Deliveries
Local deliveries are subject to qualifying locations within Melbourne Metro which will be determined at checkout .You will be offered a selection of local delivery if your shipping address qualifies.

Heavy item surcharge from carriers may still apply.

Conditions apply.

Free Shipping

Subject to qualifying Melbourne metropolitan postcodes only.
This will automatically show when postcode is entered at checkout.

Return to Sender
Mita Kitchenware does not take responsibility for uncollected parcels that are returned to sender, or incorrect addresses that are returned to sender. If your tracking number states that the parcel has been delivered, please first check with your local post office (either by phone or dropping into the local post office before contacting us. Alternatively contact your local DHL with your tracking number or enter the tracking information into their website. www.dhl.com.

Incorrect address/Responsibility for secure addresses & collection of Parcels.

If you accidentally have provided the wrong address Please contact us via the contact seller link in your Bunnings order confirmation email. Unfortunately, if your parcel has already been shipped we are unable to intercept the order to change the address and the cost to have the parcel reshipped will be at the customers expense.The address can only be changed if your has not been shipped.

Mita Kitchenware takes no responsibility for any damage or theft that may occur to your order.

Mita Kitchenware Return Policy

For any returns or enquiries please contact us via the contact seller link in your Bunnings order confirmation email.

We want you to be 100% satisfied with your purchase... In addition to your statutory rights will gladly offer you the choice of an exchange, replacement, or refund* (see terms below) where products are returned within 14 days of delivery, in original packaging and accompanied by proof of purchase. You can discuss further with our customer service team, Please contact us via the contact seller link in your Bunnings order confirmation email.


You can read our full terms and conditions.
BREAKAGE OR INCORRECT ORDER
We do our best to make sure all products are checked and boxes well packed in order to make it safely to their new home. If any breakage or damage do occur be assured our local customer service team will be on hand to provide the solution that best fits your needs. Please send photos /images via ethe contact seller link in your Bunnings order confirmation email of damaged product within 3 days of receiving product to allow us investigate and assist as soon as possible.
We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. (Domestic)

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Used, damaged packaging products shall not be accepted.

To start a return, you can contact us the contact seller link in your Bunnings order confirmation email.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon receiving it and contact us the contact seller link in your Bunnings order confirmation email if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
MITA KITCHENWARE reserves the right to refuse a refund due to no fault, if you change your mind for orders delivered. All faulty products will receive free delivery using an eParcel within Australia only. Postage costs will be the responsibility of customer outside of Australia.
NOTE RETURN DOES NOT MEAN REFUND IT MAY MEAN EXCHANGE. IT WILL BE ASSESSED ON A CASE BY CASE BASIS.

What can I return?
? Return within 14 days from date of receipt.
? Includes your proof of purchase.
? Item must be unwashed, unused with all original tags/labels attached.
? If purchased online via (refund only or exchange) returns be made via the contact seller link in your Bunnings order confirmation email.



What can't I return?
? Any products due to change of mind.
? Damaged caused by wear and tear.