We are a fast-growing online retailer of home, garden and outdoor machinery products. Established for over 10 years, we are one of Australia's leading and fastest-growing e-commerce companies. Our success has seen us featured in BRW fast-starters, Sydney Morning Herald, A Current Affair and Sunrise. We’re the Aussie underdogs taking on the big retailers. Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.

98% of products are dispatched within 1 business day. Ensure your address is correct during checkout. To aid in the speed of delivery, our system cannot accept order cancellations following payment. Allow 5-10 business days for delivery. Your item will be sent via courier or Australia Post depending on its size and weight. Buyers will be able to trace the delivery online with a unique tracking number. Auspost PO Boxes will only accept parcels 22kg and under or shorter than one metre. Buyers have the full responsibility to provide us with the correct delivery address and mobile phone number on the checkout page before payment. Any changes to address after checkout will not be considered as valid.\nWhere authorised or requested by you or if no one is home, the courier or Australia Post may leave the package outside without signature, if safe to do so.\n\nAuspost Deliveries \nWhere goods are sent through Australia Post, the buyer may receive a knock on the door or a card in their letterbox indicating their item is available for pickup from their local post office. A signature is required for collection.\nA re-delivery fee will be charged to buyers for items that are returned due to incorrect delivery address or failure to collect from the Post Office.\n\nCourier Deliveries\nItems will only be delivered during normal business hours (9am-5pm) on weekdays. Delivery is not available on weekends, public holidays or after business hours.\nCourier may require your assistance unloading from the vehicle. Our couriers deliver to the property entrance only.\nA re-delivery fee will be charged to buyers for items that are undeliverable and/or returned due to incorrect delivery address or unsuccessful delivery.\nWe cannot guarantee door to door delivery for every customer. Buyers in remote areas such as farms, islands, mining camps, small towns, or out-of-towners, etc may need to collect from their nearest freight depot.\n

Warranty In addition to your statutory rights (listed on the website separately), we offer a 12 month warranty on all products used for private household use from the date of purchase (unless noted otherwise). The use of products for commercial purposes qualifies the purchaser to a 3 month warranty period. Until the nature of any fault is determined, the resolution we can offer may vary. Where necessary, the item may need to be returned to determine fault/issue. If the products are unusable upon receiving or there is a major fault, the customer may choose between a full refund via the original payment method or a replacement product. Other alternatives may be offered to the satisfaction of both parties. Warranty does not include damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The warranty is considered void if the item has been modified, altered, or tampered with by a person (or persons) not authorised by us to provide service (not including standard periodic maintenance). Consumable components and accessories [such as pool diaphragm, chains, carry bags, batteries, hoses, grinding discs, mats, nets, belts, cables, cushions, wheels, blades, tubes, safety gear, bonus items, etc.] are not covered by our standard warranty once used. Should your consumable component arrive with a manufacturer's fault please contact us to discuss a resolution prior to using the item.

Warranties do not apply where items are resold/rented for the purpose of profit. Should you wish to claim a warranty on your item, please contact us. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. Returns If your item was purchased in error, or you've simply changed your mind, it may not be too late for a refund. To see if you are eligible please check below: Should you wish to return a faulty item, please contact us along with your order number. Photos and/or videos of the item may also be requested to assist in the return process. Prior to returning any item, our Customer Service Department must first issue you a Return Authorisation (RMA) number. Please do not return or post items before obtaining instructions from us first. If you do, there is a risk that your returned item may not be identifiable and accepted. We accept Change of Mind returns for 14 days after you have received the item in cases where you have changed your mind or made an incorrect purchase and wish to return the product. This also applies to orders canceled when the item has already been dispatched from our warehouse. The item must be in a re-saleable condition to qualify for a change of mind refund. For any returns or enquiries please contact us via the contact seller link in your Bunnings order confirmation email.