On the record

Please attribute to Bunnings General Manager Ben Webster

We take our biosecurity responsibilities seriously and are working closely with the NSW Department of Primary Industries and Regional Development following the discovery of fire ants in Enfield.

Attribute to Bunnings Head of Commercial Services, Rob Lockey:

We know our customers value being recognised for their loyalty, and that's something that's really important to us.

Data on retail crime

Customer Threatening Situations (CTS) for the five-year period from 2022-2026 recorded at Bunnings stores:
- Victoria accounted for around 31 per cent of all CTS across Aus and NZ, the highest volume of any Australian S&T
- Victoria accounted for around 36 per cent of all repeat-person CTS events in this period across Aus and NZ
- Of total CTS activity in Vic, more than 42 per cent was repeat-offender CTS activity
- Over that five-year period, Victoria also accounted for around 50 per cent of the overall Aus and NZ incidents classified as 'threat of death or harm/weapon related'

Please attribute to Bunnings Acting Chief Customer Officer, Rod Caust

We're always looking at ways to improve experiences for our customers and support our team.