Bunnings responds to decision on facial recognition technology

Comments attributable to Bunnings Managing Director, Mike Schneider:

We welcome the decision from the Administrative Review Tribunal regarding Bunnings’ past trial of facial recognition technology (FRT).

The safety of our team, customers and suppliers has always been our highest priority. Our intent in trialling this technology was to help protect people from violence, abuse, serious criminal conduct and organised retail crime.

The Tribunal recognised the need for practical, common-sense steps to keep people safe. It also identified areas where we didn’t get everything right, including around signage, customer information, processes and our privacy policy, and we accept that feedback.

Every day we work hard to earn the trust of our team, customers and suppliers. Keeping people safe in and around our stores is a responsibility we take very seriously, and we remain committed to engaging constructively on how safety and privacy are balanced in the future. - ENDS -

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