Welcome to Matchbox! We're a family owned business that specialises in selling kitchenware, giftware and homewares in Australia. We were founded in 1975 in Victoria, Australia with the dream of helping people enjoy their time in the kitchen. Our first store opened on High St, Armadale and since then we've grown to over 20 stores across Victoria, Queensland and Western Australia, all the while keeping the same promise - to help you in the kitchen! We're a proud retailer of many popular brands such as Maxwell & Williams, Woll, Essteele, Global, Scanpan, Yumbox, Avanti, OXO, Oasis, and many more. Tried and tested by ourselves and our lovely team, these brands offer the highest quality products, most innovative designs and craftsmanship. Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.

- Where we ship?\nWe ship online purchases Australia wide.\n\n- Handling Time?\nAll our orders have a 24 hour handling time.\n\n-How long until I will get my order?\nUnless you live in a remote area, most orders take 2-7 business days to arrive to your destination, remote areas may take a little bit longer.\n\n-Tracking information.\nAll our orders are fully trackable (excludes standard delivery products), you will receive tracking information via email once your order has been dispatched.\n\n-Who do we use to ship with?\nFor domestic orders, we use Australia Post for registered delivery and for express shipping for orders up to 21kg.\nFor orders over 21kg, we use Allied express to deliver your order.

For any returns, please contact us via the contact seller link in your Bunnings order confirmation email. We do not cover return shipping for change of mind purchases, if the item is still new, unused and sealed a full refund will be processed once item is returned. If it is not received in brand new condition, a refund will apply minus a 20% restocking fee. Please contact us within 30 days if you have a faulty item we will cover the return postage where necessary. ADDRESS CHANGES: If you enter the incorrect name or shipping details and the item is returned to us via Australia Post, you will be subject to a RTS(return to sender) fee if we are unable to change the details before dispatch, and well as a reshipping fee (dependent on the items weight). We are not responsible for these changes if there is a mistake entered by the buyer. RETURN PROCESS If you have a problem with your goods, please contact us. We will investigate your issues and advise you whether your product may be returned and, where required, provide you with instructions on how to return your goods. Once an item is returned we will either inspect your goods and investigate any claimed defect or in some cases, send the goods to third parties for assessment and/or repair. Where applicable we provide a remedy in relation to your goods. If we do not believe a remedy is applicable upon inspecting your goods (for example, where we believe the goods have been misused, or there was a failure to use in accordance with manufacturer's instructions, used it in an abnormal way or there has been a failure to take reasonable care), we will reject your claim and return your goods to you. You must cover the cost of return shipping in order to receive goods we have rejected on inspection, and we will provide you with instructions on how to make this payment. Refunds will be issued using the payment method used for purchase. We aim to process refunds and replacements within 30 days of receipt by us of the original product, All goods sold by Matchbox come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Where applicable you may make a claim in relation to goods that are faulty in accordance with our 12 month warranty.