At Mace Engineering Group, we take great care in packaging of your products appropriately to ensure that they arrive in perfect condition. If for any reason, your product is damaged during shipment, please contact us immediately to arrange for the return of your product(s) within 14 days. We will then provide you with a replacement product as soon as possible.
If you receive a product with a manufacturing defect, it must be returned within 14 days. After appropriate testing, if it is found that the defect is due to misuse, willful damage, unauthorised repair or tampering with the product by the customer, return will not be accepted by Mace Engineering Group.
Re-Stocking Fee & Refunds
If a purchased item is returned due to buyer's remorse or misorder, a 10-15% re-stocking fee will be applicable at our discretion, depending on the item.
Postage cost is non-refundable.