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Jooyes

Jooyes

About Jooyes
Jooyes was established in 2007 which is one of the most professional manufacturers of Montessori furniture. After more than 10 years of development, Jooyes has been widely recognized by customers around the world. In 2020, Jooyes participated in the United Nations Global Marketplace and was certified as an excellent brand. High quality, meticulous design and sustainable development are most important philosophy of Jooyes. "With heart, Jooyes engraves love!" Our goal is to provide our customers with the best products at the best possible market price without compromising quality.

We sell not only multifunctional high-quality furniture but also the sustainable concept. All the Jooyes products eliminate the usage of precious solid wood and substitute them with high quality birch plywood substrate. Each board compliants to the California Air Resources Board (CARB) standard. Environmentally friendliness, non-pollution and non-toxic are our commitment.

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About Montessori Furniture
Maria Montessori taught that the prepared environment for children should be accessible, aesthetically pleasing, minimal, and developmentally appropriate.

We believed that appropriate furniture encourage freedom of movement and choice. Children's products should facilitate belonging and independence. Children learn naturally in an environment where they have access to the right tools; an environment that is just their size.

With our scaled down, simple pieces, designed with your child's needs in mind, you can create a space that inspires your child's independence, exploration, imagination and creativity!

Every home and parent-child relationship is unique, and here at Jooyes, we are here to support you and your parenting/teaching journey!

?Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.

Jooyes Shipping Policy

All our orders are delivered during business hours (Monday to Friday).

All our items are located in Australia and are dispatched quickly. Your order will be dispatched within 2 business days. Metro deliveries usually take 2 to 5 business days. Regional deliveries will take up to 10 business days depending on your location.

The cost of shipping items depends on the destination postcode(except Free Shipping products)

Some products may be dispatched in more than one carton. Combined postage is not available.

If an address is incorrect, you will be responsible for any fees associated with the incorrect address, if the product has already been shipped.

If you have a change of mind and wish to return your item after receiving it, please note we will deduct applicable freight fees from your refund plus a 10% restocking fee.

Please note that assistance may be required in unloading the item once delivery to destination is made. Our couriers deliver to the building entrance only. Changing the delivery address post order will incur a redirection fee.

Please note we do not deliver to PO Box addresses.

Jooyes Return Policy

1. Change of Mind Returns

We are pleased to offer change of mind returns or exchanges, subject to the conditions set out below.

To be eligible for a change of mind return or exchange:

The return request must be made within 14 days of delivery.

The item must be unused, unassembled, and in original packaging.

The item must be in resaleable condition.

Proof of purchase must be provided.

The customer is responsible for all return shipping costs.

Original shipping costs are non-refundable.

We reserve the right to refuse a return if the goods do not meet the above conditions.

Refunds for approved change of mind returns will be processed using the original method of payment within a reasonable timeframe after inspection of the returned goods.

2. Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to:

A replacement or refund for a major failure; and

Compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

3. Faulty, Damaged or Incorrect Products

We will accept returns and provide a repair, replacement or refund where:

The product is faulty or not of acceptable quality;

The product is not fit for its intended purpose;

The product does not match its description or sample; or

The product is damaged in transit (please notify us within 7 days after delivery)

If a product is confirmed to have a major failure under the ACL, you may choose between a refund or replacement.

If the failure does not amount to a major failure, we may elect to repair or replace the goods within a reasonable time.

Where a claim is validated, we will cover reasonable return shipping costs.

4. Return Process

Please contact us before requesting a return. We may request photographs or further information to assess your claim before authorising a return.

Goods must not be returned without prior approval.

5. Exclusions

This policy does not apply to:

- Products damaged due to misuse, improper assembly, negligence or abnormal use;

- Normal wear and tear;

- Products altered or modified without authorisation;

- Clearance products