Lowest Price Policy^
Free delivery* with
4 hour Click & Collect
Easy in-store ReturnsJJ TIMBER DESIGN PTY LTD
We are family business operating in Jimboomba, QLD since 2021. We manufacture Timber Picnic Tables and Outdoor Furniture delivered across Australia. Built to Last
“Bunnings' lowest prices policy and price guarantee do not apply to products sold directly by Bunnings' Trusted Sellers.
“Bunnings' lowest prices policy and price guarantee do not apply to products sold directly by Bunnings' Trusted Sellers.
JJ TIMBER DESIGN PTY LTD Shipping Policy
Shipping and Delivery Policy
This Shipping and Delivery Policy applies to products purchased from JJ Timber Design through Bunnings Marketplace.
Order Processing and Dispatch
Orders will be processed and dispatched within two business days of the order being confirmed through Bunnings Marketplace.
Business days are Monday to Friday, excluding Queensland and applicable national public holidays.
Once your order has been dispatched, a tracking number will be uploaded to your Bunnings Marketplace order and provided through the applicable order notification.
If an unexpected issue may prevent us from dispatching your order within four business days, we will contact you as soon as reasonably possible through the Bunnings Marketplace communication system.
Tracking Your Order
All orders will be supplied with a tracking number or shipment reference.
Tracking information may take up to 24 hours after dispatch to become active in the carrier’s tracking system.
For larger or bulky products, tracking may show shipment milestones rather than detailed parcel scans. The freight provider may also contact you directly to arrange or confirm delivery.
Shipping Charges
Applicable shipping charges will be displayed during the Bunnings Marketplace checkout process before the order is completed.
Shipping charges may vary depending on:
The product’s size and weight;
The delivery postcode;
The number of products ordered;
Whether the delivery location is residential or commercial; and
Whether additional delivery services are required.
Delivery Timeframes
Delivery timeframes shown during checkout or provided after dispatch are estimates only. Actual delivery times may vary depending on the destination, freight provider, weather, road conditions, peak periods and other circumstances outside our reasonable control.
The estimated delivery timeframe begins once the order has been dispatched and does not include the order-processing period of up to two business days.
JJ Timber Design will provide reasonable assistance where a shipment is delayed, lost or cannot be located using the supplied tracking information.
Delivery Locations
Orders will be delivered to the address entered during the Bunnings Marketplace checkout process.
Customers are responsible for ensuring that:
The delivery address is complete and correct;
The delivery location is accessible to the freight vehicle;
Any gates, access codes or site restrictions are disclosed;
There is a safe and suitable place to unload the product; and
An authorised person is available to receive the delivery where required.
Due to the size and weight of some JJ Timber Design products, delivery may not be available to PO boxes, parcel lockers or locations that cannot safely accommodate a freight vehicle.
Additional charges may apply where special access equipment, hand unloading, redelivery or another delivery service is required.
Bulky and Heavy Products
Many JJ Timber Design products are large, heavy or delivered on a pallet.
Unless otherwise confirmed in writing, standard delivery is generally made to a safe and accessible ground-level location at the delivery address. Delivery may not include:
Carrying products inside a building;
Carrying products upstairs;
Moving products through narrow access areas;
Assembly or installation;
Removal of packaging; or
Placement in a specific location on the property.
Customers should arrange suitable assistance to move or assemble heavy products after delivery where required.
Authority to Leave
Where authority to leave is requested or provided, the customer accepts responsibility for the product once the carrier has delivered it to the nominated location.
Authority to leave may not be available for all products, locations or freight providers.
The carrier may refuse to leave an order unattended if it considers the location unsafe or unsuitable.
Missed Deliveries and Redelivery
If nobody is available to receive the delivery and authority to leave has not been provided, the freight provider may:
Leave a delivery card;
Contact the customer;
Return the order to a depot; or
Arrange another delivery attempt.
The customer may be responsible for reasonable redelivery, storage or return freight charges where delivery cannot be completed because:
The delivery address was incorrect or incomplete;
Nobody was available to accept the delivery;
The site was inaccessible or unsafe;
Required access information was not provided; or
The customer refused delivery without a valid reason.
Inspecting Your Delivery
Customers should inspect the product and packaging as soon as reasonably possible after delivery.
Where practical, any visible damage to the packaging or product should be noted with the delivery driver before accepting the delivery.
If a product arrives damaged, faulty, incomplete or incorrect, please contact JJ Timber Design through the Contact Seller option associated with your Bunnings Marketplace order.
Please provide:
Your Bunnings Marketplace order number;
A description of the issue;
Clear photographs of the product;
Photographs of the packaging; and
Photographs of the shipping label where available.
Delivery damage should preferably be reported within 48 hours of delivery so that we can promptly investigate the matter with the freight provider. This preferred notification period does not limit any rights available under the Australian Consumer Law.
Please retain the product and its packaging until we have completed our initial assessment or provided further instructions.
Incorrect Delivery Information
Customers should carefully review their delivery information before submitting an order.
If you notice an error after placing the order, please contact us through Bunnings Marketplace as soon as possible.
We cannot guarantee that an address can be changed after an order has been processed or dispatched.
Delayed or Lost Shipments
If tracking information has not updated for an extended period or the order has not arrived within the estimated delivery timeframe, please contact us through Bunnings Marketplace.
We will investigate the shipment with the freight provider and provide an update or appropriate resolution.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy available under the Australian Consumer Law.
Where a product is confirmed to have been lost or damaged during delivery, JJ Timber Design will provide an appropriate remedy in accordance with the Australian Consumer Law and the applicable Bunnings Marketplace requirements.
This Shipping and Delivery Policy applies to products purchased from JJ Timber Design through Bunnings Marketplace.
Order Processing and Dispatch
Orders will be processed and dispatched within two business days of the order being confirmed through Bunnings Marketplace.
Business days are Monday to Friday, excluding Queensland and applicable national public holidays.
Once your order has been dispatched, a tracking number will be uploaded to your Bunnings Marketplace order and provided through the applicable order notification.
If an unexpected issue may prevent us from dispatching your order within four business days, we will contact you as soon as reasonably possible through the Bunnings Marketplace communication system.
Tracking Your Order
All orders will be supplied with a tracking number or shipment reference.
Tracking information may take up to 24 hours after dispatch to become active in the carrier’s tracking system.
For larger or bulky products, tracking may show shipment milestones rather than detailed parcel scans. The freight provider may also contact you directly to arrange or confirm delivery.
Shipping Charges
Applicable shipping charges will be displayed during the Bunnings Marketplace checkout process before the order is completed.
Shipping charges may vary depending on:
The product’s size and weight;
The delivery postcode;
The number of products ordered;
Whether the delivery location is residential or commercial; and
Whether additional delivery services are required.
Delivery Timeframes
Delivery timeframes shown during checkout or provided after dispatch are estimates only. Actual delivery times may vary depending on the destination, freight provider, weather, road conditions, peak periods and other circumstances outside our reasonable control.
The estimated delivery timeframe begins once the order has been dispatched and does not include the order-processing period of up to two business days.
JJ Timber Design will provide reasonable assistance where a shipment is delayed, lost or cannot be located using the supplied tracking information.
Delivery Locations
Orders will be delivered to the address entered during the Bunnings Marketplace checkout process.
Customers are responsible for ensuring that:
The delivery address is complete and correct;
The delivery location is accessible to the freight vehicle;
Any gates, access codes or site restrictions are disclosed;
There is a safe and suitable place to unload the product; and
An authorised person is available to receive the delivery where required.
Due to the size and weight of some JJ Timber Design products, delivery may not be available to PO boxes, parcel lockers or locations that cannot safely accommodate a freight vehicle.
Additional charges may apply where special access equipment, hand unloading, redelivery or another delivery service is required.
Bulky and Heavy Products
Many JJ Timber Design products are large, heavy or delivered on a pallet.
Unless otherwise confirmed in writing, standard delivery is generally made to a safe and accessible ground-level location at the delivery address. Delivery may not include:
Carrying products inside a building;
Carrying products upstairs;
Moving products through narrow access areas;
Assembly or installation;
Removal of packaging; or
Placement in a specific location on the property.
Customers should arrange suitable assistance to move or assemble heavy products after delivery where required.
Authority to Leave
Where authority to leave is requested or provided, the customer accepts responsibility for the product once the carrier has delivered it to the nominated location.
Authority to leave may not be available for all products, locations or freight providers.
The carrier may refuse to leave an order unattended if it considers the location unsafe or unsuitable.
Missed Deliveries and Redelivery
If nobody is available to receive the delivery and authority to leave has not been provided, the freight provider may:
Leave a delivery card;
Contact the customer;
Return the order to a depot; or
Arrange another delivery attempt.
The customer may be responsible for reasonable redelivery, storage or return freight charges where delivery cannot be completed because:
The delivery address was incorrect or incomplete;
Nobody was available to accept the delivery;
The site was inaccessible or unsafe;
Required access information was not provided; or
The customer refused delivery without a valid reason.
Inspecting Your Delivery
Customers should inspect the product and packaging as soon as reasonably possible after delivery.
Where practical, any visible damage to the packaging or product should be noted with the delivery driver before accepting the delivery.
If a product arrives damaged, faulty, incomplete or incorrect, please contact JJ Timber Design through the Contact Seller option associated with your Bunnings Marketplace order.
Please provide:
Your Bunnings Marketplace order number;
A description of the issue;
Clear photographs of the product;
Photographs of the packaging; and
Photographs of the shipping label where available.
Delivery damage should preferably be reported within 48 hours of delivery so that we can promptly investigate the matter with the freight provider. This preferred notification period does not limit any rights available under the Australian Consumer Law.
Please retain the product and its packaging until we have completed our initial assessment or provided further instructions.
Incorrect Delivery Information
Customers should carefully review their delivery information before submitting an order.
If you notice an error after placing the order, please contact us through Bunnings Marketplace as soon as possible.
We cannot guarantee that an address can be changed after an order has been processed or dispatched.
Delayed or Lost Shipments
If tracking information has not updated for an extended period or the order has not arrived within the estimated delivery timeframe, please contact us through Bunnings Marketplace.
We will investigate the shipment with the freight provider and provide an update or appropriate resolution.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy available under the Australian Consumer Law.
Where a product is confirmed to have been lost or damaged during delivery, JJ Timber Design will provide an appropriate remedy in accordance with the Australian Consumer Law and the applicable Bunnings Marketplace requirements.
JJ TIMBER DESIGN PTY LTD Return Policy
Returns and Refunds Policy
At JJ Timber Design, we take pride in the quality and workmanship of our products. This policy applies to products purchased from JJ Timber Design through Bunnings Marketplace.
Change-of-Mind Returns
Please choose carefully before placing your order.
JJ Timber Design does not accept returns, exchanges or refunds where:
You have changed your mind;
You no longer require the product;
You ordered the incorrect product, size, colour or quantity;
The product does not fit your available space; or
You found the product available elsewhere at a lower price.
We recommend carefully checking all product descriptions, dimensions, materials, colours and delivery requirements before completing your purchase.
This change-of-mind policy does not affect your rights under the Australian Consumer Law.
Faulty, Damaged or Incorrect Products
If your product arrives faulty, damaged, incorrect or materially different from its description, please contact JJ Timber Design through the Contact Seller link in your Bunnings Marketplace order confirmation.
Please provide:
Your Bunnings Marketplace order number;
A description of the issue;
Clear photographs or video showing the product and the issue; and
Photographs of the packaging where the product has been damaged during delivery.
Delivery damage should be reported as soon as reasonably possible, preferably within 48 hours of receiving the product, so that we can investigate the matter with the delivery provider. This preferred notification period does not limit your rights under the Australian Consumer Law.
Please do not return a product before contacting us and receiving return or collection instructions.
Assessment and Resolution
JJ Timber Design may inspect or assess the product before providing a remedy.
Where the product has a minor problem, we may arrange an appropriate remedy, such as:
Repairing the product;
Supplying replacement parts;
Replacing the affected component; or
Replacing the product.
Where the product has a major failure, you may be entitled to choose between a replacement or refund in accordance with the Australian Consumer Law.
All approved refunds will be processed through Bunnings Marketplace to the original payment method.
Return and Collection Costs
Where a product is confirmed to be faulty, damaged, incorrect or not as described, JJ Timber Design will cover the reasonable cost of returning the product or arrange collection where the product is large, heavy or difficult to transport.
If an assessment determines that the product does not have a fault and is not otherwise eligible for a remedy under the Australian Consumer Law, the customer may be responsible for reasonable inspection, collection or return delivery costs. We will advise you of any expected costs before arranging collection.
Natural Timber Characteristics
Timber is a natural material. Variations in grain, colour, knots and texture are normal and make each product unique.
Natural movement, minor surface checking, fading, greying or colour changes caused by normal exposure to weather are generally not considered product faults where they are consistent with the product description, intended use and supplied care instructions.
Returns or remedies may not be available where damage has been caused by:
Misuse, abuse or accidental damage;
Incorrect assembly or installation;
Modifications made after delivery;
Improper storage;
Failure to follow the supplied care and maintenance instructions;
Exposure to unsuitable conditions; or
Normal wear and tear.
Nothing in this section excludes any rights or remedies available under the Australian Consumer Law.
Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
You may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You may also be entitled to have the product repaired or replaced if it fails to be of acceptable quality and the failure does not amount to a major failure.
Contacting Us
To request assistance, lodge a return claim or report a damaged or faulty product, please contact JJ Timber Design through the Contact Seller link contained in your Bunnings Marketplace order confirmation.
At JJ Timber Design, we take pride in the quality and workmanship of our products. This policy applies to products purchased from JJ Timber Design through Bunnings Marketplace.
Change-of-Mind Returns
Please choose carefully before placing your order.
JJ Timber Design does not accept returns, exchanges or refunds where:
You have changed your mind;
You no longer require the product;
You ordered the incorrect product, size, colour or quantity;
The product does not fit your available space; or
You found the product available elsewhere at a lower price.
We recommend carefully checking all product descriptions, dimensions, materials, colours and delivery requirements before completing your purchase.
This change-of-mind policy does not affect your rights under the Australian Consumer Law.
Faulty, Damaged or Incorrect Products
If your product arrives faulty, damaged, incorrect or materially different from its description, please contact JJ Timber Design through the Contact Seller link in your Bunnings Marketplace order confirmation.
Please provide:
Your Bunnings Marketplace order number;
A description of the issue;
Clear photographs or video showing the product and the issue; and
Photographs of the packaging where the product has been damaged during delivery.
Delivery damage should be reported as soon as reasonably possible, preferably within 48 hours of receiving the product, so that we can investigate the matter with the delivery provider. This preferred notification period does not limit your rights under the Australian Consumer Law.
Please do not return a product before contacting us and receiving return or collection instructions.
Assessment and Resolution
JJ Timber Design may inspect or assess the product before providing a remedy.
Where the product has a minor problem, we may arrange an appropriate remedy, such as:
Repairing the product;
Supplying replacement parts;
Replacing the affected component; or
Replacing the product.
Where the product has a major failure, you may be entitled to choose between a replacement or refund in accordance with the Australian Consumer Law.
All approved refunds will be processed through Bunnings Marketplace to the original payment method.
Return and Collection Costs
Where a product is confirmed to be faulty, damaged, incorrect or not as described, JJ Timber Design will cover the reasonable cost of returning the product or arrange collection where the product is large, heavy or difficult to transport.
If an assessment determines that the product does not have a fault and is not otherwise eligible for a remedy under the Australian Consumer Law, the customer may be responsible for reasonable inspection, collection or return delivery costs. We will advise you of any expected costs before arranging collection.
Natural Timber Characteristics
Timber is a natural material. Variations in grain, colour, knots and texture are normal and make each product unique.
Natural movement, minor surface checking, fading, greying or colour changes caused by normal exposure to weather are generally not considered product faults where they are consistent with the product description, intended use and supplied care instructions.
Returns or remedies may not be available where damage has been caused by:
Misuse, abuse or accidental damage;
Incorrect assembly or installation;
Modifications made after delivery;
Improper storage;
Failure to follow the supplied care and maintenance instructions;
Exposure to unsuitable conditions; or
Normal wear and tear.
Nothing in this section excludes any rights or remedies available under the Australian Consumer Law.
Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
You may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You may also be entitled to have the product repaired or replaced if it fails to be of acceptable quality and the failure does not amount to a major failure.
Contacting Us
To request assistance, lodge a return claim or report a damaged or faulty product, please contact JJ Timber Design through the Contact Seller link contained in your Bunnings Marketplace order confirmation.