Lowest Price Policy^
Free delivery* with
4 hour Click & Collect
Easy in-store ReturnsJD Lighting and Fans
ABOUT JD LIGHTING
JD Lighting is Australia's leading lighting and fans retailer, with an unmatched selection of the best premium Australian and imported brands in the industry. Our expert team of lighting specialists are dedicated to bringing the best value and customer service for our customers, no matter their budget or where they are in Australia.
Being one of the largest retail outlets in Australia, our showroom is poised to be the ultimate one-stop-shop for all your lighting and fan needs. New products are constantly released and displayed on a regular basis based on the latest innovation, design, and trends. We promise our customers need not look any further for the best lighting fixtures available, whatever their budget.
Our history
Australian owned and operated, JD Lighting began trading as just a small family business in 2010 with a vision; to be everyone’s favourite lighting store. Jack, his wife Angie, and his three boys Peter, Terry, and Chris set out with this vision and have created what has become one of the biggest nation-wide names in lighting. JD Lighting’s first official premise was a small modest retail store but that didn’t stop the team from dreaming big.
With the goal to be the best in the industry, every JD staff member carries the motto that every customer should walk out of the door feeling completely satisfied and well-informed. It is this JD Promise that has propelled the company to strong growth year after year.
What we are all about
We strive to add a personal touch to our service, which is often an element that is ‘lost’ when a business grows larger in size. JD Lighting treats every staff member as they are a part of the JD family, working and growing together through both good times and tough times.
Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.
JD Lighting is Australia's leading lighting and fans retailer, with an unmatched selection of the best premium Australian and imported brands in the industry. Our expert team of lighting specialists are dedicated to bringing the best value and customer service for our customers, no matter their budget or where they are in Australia.
Being one of the largest retail outlets in Australia, our showroom is poised to be the ultimate one-stop-shop for all your lighting and fan needs. New products are constantly released and displayed on a regular basis based on the latest innovation, design, and trends. We promise our customers need not look any further for the best lighting fixtures available, whatever their budget.
Our history
Australian owned and operated, JD Lighting began trading as just a small family business in 2010 with a vision; to be everyone’s favourite lighting store. Jack, his wife Angie, and his three boys Peter, Terry, and Chris set out with this vision and have created what has become one of the biggest nation-wide names in lighting. JD Lighting’s first official premise was a small modest retail store but that didn’t stop the team from dreaming big.
With the goal to be the best in the industry, every JD staff member carries the motto that every customer should walk out of the door feeling completely satisfied and well-informed. It is this JD Promise that has propelled the company to strong growth year after year.
What we are all about
We strive to add a personal touch to our service, which is often an element that is ‘lost’ when a business grows larger in size. JD Lighting treats every staff member as they are a part of the JD family, working and growing together through both good times and tough times.
Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.
JD Lighting and Fans Shipping Policy
What is your shipping policy?
JD Lighting offers $11.50 Flat Rate Shipping* to most Metro Areas.
If your postcode does not fall within a metro area, Your total shipping charges will be automatically calculated during checkout prior to the completion of your order.
What is a bulky item?
Bulky items are those with either a high weight or cubic volume. Bulky items are excluded from free shipping. If your cart contains non-bulky and bulky items, your cart will be calculated accordingly.
When should I book an appointment with the electrician?
We understand that it is tempting to book your electrician well in advance. However, we strongly recommend holding off your electrician appointment until after you have received your order. This would allow for an adequate amount of time to ensure the contents of your order have arrived safely and to accommodate for any unexpected delay in shipping, which is unfortunately beyond our control.
How long does delivery take?
Destination\tDelivery Timeframe
Queensland\t3 - 7 business days
Victoria\t 5 - 10 business days
New South Wales\t5 - 10 business days
Tasmania\t5 - 10 business days
South Australia\t7 - 13 business days
Western Australia\t7 - 13 business days
Northern Territory\t7 - 13 business days
Australian Capital Territory\t7 - 13 business days
Please note:
Regional areas will take longer for delivery.
Orders placed on public holidays or sale periods may take extra 2 – 3 business days to process.
Owing to the logistical difficulties in delivering to certain remote areas, we reserve the right to amend your order and/or make such order subject to additional terms and conditions.
What shipping couriers do you use?
We use Australia Post, StarTrack & Aramex for all Australian orders, and most items will be dispatched within the specified time frame. Please allow for few more days in the event of poor weather or high traffic period such as public holidays. Your item’s may be left at your shipping address at the discretion of the driver at the time if it is safe to do so. In the event your item cannot be left, it usually will be carded in your letter box for you to arrange collection from your local post office
.
How do I track my order and delivery status?
Once your order has been dispatched from our warehouse you will receive a shipping confirmation email from our shipping courier with tracking number and link to track your order online. Tracking information will be made available as soon as you receive this email.
JD Lighting offers $11.50 Flat Rate Shipping* to most Metro Areas.
If your postcode does not fall within a metro area, Your total shipping charges will be automatically calculated during checkout prior to the completion of your order.
What is a bulky item?
Bulky items are those with either a high weight or cubic volume. Bulky items are excluded from free shipping. If your cart contains non-bulky and bulky items, your cart will be calculated accordingly.
When should I book an appointment with the electrician?
We understand that it is tempting to book your electrician well in advance. However, we strongly recommend holding off your electrician appointment until after you have received your order. This would allow for an adequate amount of time to ensure the contents of your order have arrived safely and to accommodate for any unexpected delay in shipping, which is unfortunately beyond our control.
How long does delivery take?
Destination\tDelivery Timeframe
Queensland\t3 - 7 business days
Victoria\t 5 - 10 business days
New South Wales\t5 - 10 business days
Tasmania\t5 - 10 business days
South Australia\t7 - 13 business days
Western Australia\t7 - 13 business days
Northern Territory\t7 - 13 business days
Australian Capital Territory\t7 - 13 business days
Please note:
Regional areas will take longer for delivery.
Orders placed on public holidays or sale periods may take extra 2 – 3 business days to process.
Owing to the logistical difficulties in delivering to certain remote areas, we reserve the right to amend your order and/or make such order subject to additional terms and conditions.
What shipping couriers do you use?
We use Australia Post, StarTrack & Aramex for all Australian orders, and most items will be dispatched within the specified time frame. Please allow for few more days in the event of poor weather or high traffic period such as public holidays. Your item’s may be left at your shipping address at the discretion of the driver at the time if it is safe to do so. In the event your item cannot be left, it usually will be carded in your letter box for you to arrange collection from your local post office
.
How do I track my order and delivery status?
Once your order has been dispatched from our warehouse you will receive a shipping confirmation email from our shipping courier with tracking number and link to track your order online. Tracking information will be made available as soon as you receive this email.
JD Lighting and Fans Return Policy
Refund policy
At JD Lighting, we are committed to delivering quality products and an exceptional customer experience. If something isn’t right, our team is here to help.
This policy operates in addition to your rights under the Australian Consumer Law (ACL).
________________________________________
Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to:
• A replacement or refund for a major failure
• Compensation for any other reasonably foreseeable loss or damage
• Have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure
Nothing in this policy limits or excludes your statutory rights.
________________________________________
Installation Requirements
Unless clearly marked as DIY (Do It Yourself), all hardwired electrical products must be installed by a licensed electrician.
JD Lighting may request proof of professional installation (such as an electrician’s invoice) when assessing warranty claims.
Damage caused by incorrect installation, misuse, unauthorised modification, voltage irregularities, or failure to follow manufacturer instructions is not covered.
JD Lighting is not responsible for installation, removal or reinstallation costs unless required under Australian Consumer Law.
________________________________________
Inspect Before Installation
We strongly recommend inspecting all products immediately upon delivery.
Any cosmetic concerns — including finish, colour variation, visible damage or missing components — must be reported prior to installation.
Products that have been installed are not eligible for change-of-mind returns or cosmetic damage claims unless required under Australian Consumer Law.
________________________________________
Faulty Items
If you believe your item is faulty, please contact us as soon as possible with:
• Your order number
• A detailed description of the issue
• Clear photos or videos
• Proof of professional installation (if applicable)
Once assessed:
• For major failures, you may choose a refund or replacement in accordance with ACL.
• For non-major failures, we may offer repair or replacement.
JD Lighting will cover reasonable return shipping costs for confirmed faulty items.
Please retain the product and all original packaging until your claim has been assessed.
________________________________________
Incorrect or Damaged on Arrival
If your order arrives damaged or incorrect, please notify us within 7 days of delivery so we can resolve the issue promptly.
We may request photographic evidence of the product and packaging.
Once confirmed, we will arrange a replacement, refund or suitable resolution at no additional cost to you.
Please do not dispose of damaged goods without written confirmation from our team.
________________________________________
Change of Mind Returns
We offer change-of-mind returns within 30 days of delivery, subject to the following conditions:
• Item must be unused, uninstalled and unaltered
• Item must be in original condition
• Item must be returned in original, undamaged packaging
• All internal protective materials, manuals and accessories must be included
• Proof of purchase is required
Items that have been installed, wired, modified, cut to size, programmed or altered in any way are not eligible for change-of-mind return.
Approved returns must be received within 14 days of the Return Authorisation date.
________________________________________
Packaging & Resale Condition Requirements
To be eligible for return, products must be received in a condition suitable for resale.
This means:
• No writing on the product box
• No coloured tape, masking tape, duct tape or labels attached directly to the product packaging
• No damage, crushing, tearing, water exposure or excessive wear to packaging
• All original inserts, protective materials and components included
The product’s original box must not be used as the outer shipping carton. Returns must be packaged inside a separate protective outer carton or wrapping to prevent transit damage.
Products received with damaged, marked or non-resalable packaging may incur a reduction in refund value or may be refused.
________________________________________
Return Costs – Change of Mind
• Return shipping costs are the responsibility of the customer
• Original shipping charges are non-refundable
• If your order qualified for free shipping, the outbound shipping cost incurred by JD Lighting will be deducted from your refund
• Oversized, fragile, palletised or freight items may incur additional return shipping charges
We recommend using a tracked shipping service, as JD Lighting is not responsible for items lost or damaged in transit.
________________________________________
Refund Options – Change of Mind
For approved change-of-mind returns, you may choose:
Option 1: Store Credit
• Full product value
• Valid for 3 years
Option 2: Refund to Original Payment Method
• Less a 20% restocking fee
• Less any applicable outbound shipping costs
Refunds are processed within 3–5 business days of return approval.
Please allow additional time for your financial institution to finalise the transaction.
________________________________________
Order Cancellations
Orders may be cancelled within 12 hours of placement, provided they have not been dispatched or entered production.
Once dispatched, orders cannot be cancelled and will be processed under the Change of Mind policy.
Custom-made, made-to-order, indent or special-order products cannot be cancelled once production or supplier processing has commenced.
________________________________________
Non-Returnable Items (Change of Mind)
The following items are not eligible for change-of-mind returns:
• Custom-made or made-to-order products (including cut-to-length LED strip and extrusions)
• Clearance items
• Ex-display items
• Discontinued items
• Special order or indent items
• Gift cards or vouchers
• Complimentary or bonus items
This does not affect your rights under Australian Consumer Law where a product is faulty.
________________________________________
Assessment of Returns
All returned products are inspected upon arrival.
We aim to assess returns within 2 business days of receipt.
If a return does not meet the conditions outlined in this policy, we will contact you with the option to:
• Have the item returned to you at your cost, or
• Accept a partial store credit where appropriate
JD Lighting reserves the right to refuse a return where proof of purchase cannot be reasonably verified or where return conditions have not been met.
At JD Lighting, we are committed to delivering quality products and an exceptional customer experience. If something isn’t right, our team is here to help.
This policy operates in addition to your rights under the Australian Consumer Law (ACL).
________________________________________
Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to:
• A replacement or refund for a major failure
• Compensation for any other reasonably foreseeable loss or damage
• Have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure
Nothing in this policy limits or excludes your statutory rights.
________________________________________
Installation Requirements
Unless clearly marked as DIY (Do It Yourself), all hardwired electrical products must be installed by a licensed electrician.
JD Lighting may request proof of professional installation (such as an electrician’s invoice) when assessing warranty claims.
Damage caused by incorrect installation, misuse, unauthorised modification, voltage irregularities, or failure to follow manufacturer instructions is not covered.
JD Lighting is not responsible for installation, removal or reinstallation costs unless required under Australian Consumer Law.
________________________________________
Inspect Before Installation
We strongly recommend inspecting all products immediately upon delivery.
Any cosmetic concerns — including finish, colour variation, visible damage or missing components — must be reported prior to installation.
Products that have been installed are not eligible for change-of-mind returns or cosmetic damage claims unless required under Australian Consumer Law.
________________________________________
Faulty Items
If you believe your item is faulty, please contact us as soon as possible with:
• Your order number
• A detailed description of the issue
• Clear photos or videos
• Proof of professional installation (if applicable)
Once assessed:
• For major failures, you may choose a refund or replacement in accordance with ACL.
• For non-major failures, we may offer repair or replacement.
JD Lighting will cover reasonable return shipping costs for confirmed faulty items.
Please retain the product and all original packaging until your claim has been assessed.
________________________________________
Incorrect or Damaged on Arrival
If your order arrives damaged or incorrect, please notify us within 7 days of delivery so we can resolve the issue promptly.
We may request photographic evidence of the product and packaging.
Once confirmed, we will arrange a replacement, refund or suitable resolution at no additional cost to you.
Please do not dispose of damaged goods without written confirmation from our team.
________________________________________
Change of Mind Returns
We offer change-of-mind returns within 30 days of delivery, subject to the following conditions:
• Item must be unused, uninstalled and unaltered
• Item must be in original condition
• Item must be returned in original, undamaged packaging
• All internal protective materials, manuals and accessories must be included
• Proof of purchase is required
Items that have been installed, wired, modified, cut to size, programmed or altered in any way are not eligible for change-of-mind return.
Approved returns must be received within 14 days of the Return Authorisation date.
________________________________________
Packaging & Resale Condition Requirements
To be eligible for return, products must be received in a condition suitable for resale.
This means:
• No writing on the product box
• No coloured tape, masking tape, duct tape or labels attached directly to the product packaging
• No damage, crushing, tearing, water exposure or excessive wear to packaging
• All original inserts, protective materials and components included
The product’s original box must not be used as the outer shipping carton. Returns must be packaged inside a separate protective outer carton or wrapping to prevent transit damage.
Products received with damaged, marked or non-resalable packaging may incur a reduction in refund value or may be refused.
________________________________________
Return Costs – Change of Mind
• Return shipping costs are the responsibility of the customer
• Original shipping charges are non-refundable
• If your order qualified for free shipping, the outbound shipping cost incurred by JD Lighting will be deducted from your refund
• Oversized, fragile, palletised or freight items may incur additional return shipping charges
We recommend using a tracked shipping service, as JD Lighting is not responsible for items lost or damaged in transit.
________________________________________
Refund Options – Change of Mind
For approved change-of-mind returns, you may choose:
Option 1: Store Credit
• Full product value
• Valid for 3 years
Option 2: Refund to Original Payment Method
• Less a 20% restocking fee
• Less any applicable outbound shipping costs
Refunds are processed within 3–5 business days of return approval.
Please allow additional time for your financial institution to finalise the transaction.
________________________________________
Order Cancellations
Orders may be cancelled within 12 hours of placement, provided they have not been dispatched or entered production.
Once dispatched, orders cannot be cancelled and will be processed under the Change of Mind policy.
Custom-made, made-to-order, indent or special-order products cannot be cancelled once production or supplier processing has commenced.
________________________________________
Non-Returnable Items (Change of Mind)
The following items are not eligible for change-of-mind returns:
• Custom-made or made-to-order products (including cut-to-length LED strip and extrusions)
• Clearance items
• Ex-display items
• Discontinued items
• Special order or indent items
• Gift cards or vouchers
• Complimentary or bonus items
This does not affect your rights under Australian Consumer Law where a product is faulty.
________________________________________
Assessment of Returns
All returned products are inspected upon arrival.
We aim to assess returns within 2 business days of receipt.
If a return does not meet the conditions outlined in this policy, we will contact you with the option to:
• Have the item returned to you at your cost, or
• Accept a partial store credit where appropriate
JD Lighting reserves the right to refuse a return where proof of purchase cannot be reasonably verified or where return conditions have not been met.