Shipping Policy
Orders are dispatched from Albury, NSW and are sent using Australia Post. We aim to dispatch orders within 1 business day of receiving your order. During particularly busy periods, weekends or public holidays, please allow up to 2 business days for dispatch.
Estimated Delivery Timeframes
Once your order has been dispatched, estimated standard delivery times are:
NSW: approximately 2–4 business days.
Interstate destinations: approximately 3–6 business days.
Regional, rural, remote, island and other difficult-to-service locations may take longer depending on the destination and Australia Post service availability.
Delivery timeframes are estimates and may be affected by circumstances outside our control, including carrier delays, severe weather, public holidays, peak delivery periods or disruptions within the Australia Post network.
Shipping Locations
We ship to eligible Australian addresses serviced by Australia Post across New South Wales, the Australian Capital Territory, Victoria, Queensland, South Australia, Western Australia, Tasmania and the Northern Territory, including regional and rural areas.
Remote and difficult-to-service locations may experience longer delivery times. Some Australian external territories or addresses may not be available through our current shipping network. If a delivery location is not available as an option during checkout, we are currently unable to ship to that location.
Shipping Costs
Standard shipping is free for orders of $99 or more.
For orders under $99, shipping charges apply and the applicable shipping cost will be displayed at checkout based on the delivery location and Bunnings Marketplace shipping zone.
Tracking
Once your order has been dispatched, tracking information will be provided through your Bunnings Marketplace order where available, allowing you to follow the progress of your delivery.
Missing, Damaged or Delayed Orders
If your order is missing, arrives damaged, or has not arrived within the expected delivery timeframe, please contact us through the Bunnings Marketplace Contact Seller function as soon as possible.
Please provide your order details and a description of the issue. If an item has arrived damaged, please also provide photographs of the item and packaging where possible. We will investigate the delivery with Australia Post and work with you to arrange an appropriate resolution.
For any other questions or assistance relating to the shipping or delivery of your order, please contact us through the Bunnings Marketplace Contact Seller function.