Rooted in the heart of Australia's dynamic city, Sitmate was founded on a simple yet profound idea: everyone deserves a chair that truly cares. We saw a gap in the market for chairs that not only look good but also deliver exceptional comfort and support.

Our chairs comes in different varieties providing ergonomic comfort, premium materials, modern design and are built to last for years.

Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.

Dispatch

In-stock orders are dispatched from our Melbourne warehouse within 48 hours of order confirmation.

Orders placed on weekends or public holidays will begin processing on the next business day.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery location and the products in your order.

As office chairs and furniture are larger items, delivery costs can vary depending on carton size, quantity, and distance.

Calculating shipping by location allows us to provide a more accurate rate for your order.

Estimated Delivery Times

Once dispatched, estimated delivery times are:

Delivery Area\tEstimated Time
Melbourne Metro\t1–3 business days
Sydney & Adelaide Metro\t2–4 business days
Brisbane Metro\t3–5 business days
Regional VIC, NSW, SA & QLD\t4–7 business days
Western Australia, Tasmania & Northern Territory\t7–10 business days
Remote locations\tDelivery times may vary

These timeframes are estimates and begin from the date your order is dispatched.

Delivery times can occasionally vary depending on your postcode, courier network conditions, weather, public holidays, and seasonal demand.

Tracking Your Order

Once your order has been collected by the courier, we will send you tracking details using the contact information provided at checkout.

Tracking may take several hours to update after collection.

If your tracking has not updated for an extended period or your delivery appears delayed, please contact us using the Contact Seller function on Bunnings Marketplace so we can assist with investigating the delivery.

Receiving Your Delivery

Sitmate products are shipped in protective cartons and some items may be larger or heavier than a standard parcel.

Please make sure your delivery address is accessible for a courier and arrange assistance for moving larger cartons where required.

For apartments, office buildings, and properties with restricted access, the final delivery point may depend on the courier and accessibility of the building.

PO Boxes & Parcel Lockers

Due to the size of our products, we are unable to deliver to PO Boxes or Parcel Lockers.

Please provide a residential or commercial street address when placing your order.

Delays

Once your order leaves our warehouse, delivery is handled by our courier partners and delays can occasionally occur.

If your order is significantly outside its expected delivery timeframe, please contact us using the Contact Seller function on Bunnings Marketplace and we will assist with following it up.

Damaged or Missing Deliveries

If your order arrives damaged or does not arrive, please contact us using the Contact Seller function on Bunnings Marketplace as soon as possible.

Where appropriate, we may request photographs or other information to assist with investigating the issue and will work with the courier to resolve the matter.

Any applicable repair, replacement, refund, or other remedy will be provided in accordance with the Australian Consumer Law.

Australian Consumer Law

Nothing in this shipping policy excludes, restricts, or limits any rights or remedies available to customers under the Australian Consumer Law.

Returns and Exchanges

For any return, please contact us via the Contact Seller function through your Bunnings Marketplace order before returning an item.

For eligible change-of-mind returns, you have 10 days from the day you receive the delivery to request a refund subject to the conditions below.

Products returned under the change-of-mind policy must be in their original packaging, unused, and in the same condition as received.

Change-of-Mind Returns

You are responsible for the reasonable shipping costs associated with a change-of-mind return, regardless of whether free, discounted, or another shipping promotion applied to the original order. This includes the original shipping cost paid to have the product delivered to you and the cost of shipping the product back to us.

If you choose a refund, the amount refunded excludes the shipping rate paid upon purchase, and a further 10% restocking fee will be deducted for eligible change-of-mind returns.

The following products cannot be returned due to change of mind:

Clearance items labelled as "clearance"
Gift Cards
Items for commercial or non-domestic use
Items assembled or installed by Sitmate or our contractors upon delivery

These change-of-mind conditions and exclusions do not apply where the customer has rights or remedies under the Australian Consumer Law.

Wrong Product Delivered

If we accidentally send you the wrong item, please contact us using the Contact Seller function as soon as possible, preferably within 3 days of receiving the order.

We will send the correct product where applicable and arrange the return of the incorrect item at no cost to you.

Faults and Damages

If your order arrives damaged, please contact us using the Contact Seller function as soon as possible and provide photos or videos of the damage where available. Customers are not required to refuse delivery to exercise their rights.

If you discover a missing, faulty, or damaged part after delivery, please contact us as soon as possible, preferably within 3 days. Photos or videos of the issue may assist us in assessing and resolving the matter.

Where an item is faulty, damaged, incorrectly supplied, or not as described, we will assess the issue and provide the applicable remedy in accordance with the Australian Consumer Law, which may include repair, replacement, refund, or another appropriate remedy. Where applicable, reasonable return shipping costs will be covered by us.

Cancellations

You can request cancellation of your entire order or specific items before the order is processed. Where cancellation is accepted, a refund may be provided, subject to the circumstances and applicable consumer rights.

Once an order starts processing, cancellations or changes may no longer be possible. We aim to process orders quickly, so customers should request cancellation as soon as possible.

Orders generally cannot be cancelled once shipped, subject to applicable rights under the Australian Consumer Law.

Exchanges

We do not offer voluntary exchanges for change-of-mind purchases. To obtain a different item, you may return an eligible purchase under the change-of-mind policy and place a new order, with applicable return postage paid by the customer.

This does not affect rights or remedies available under the Australian Consumer Law for faulty, damaged, incorrectly supplied, or not-as-described items.

Our Rights

We may refuse an eligible change-of-mind return where the purchase cannot be verified or where the return does not meet the applicable change-of-mind conditions.

Nothing in this policy limits, excludes, or restricts any rights or remedies available to customers under the Australian Consumer Law.