For any returns, please contact us via the contact seller link in your Bunnings order confirmation email.
Change-of-Mind Returns
We accept change-of-mind returns within 30 days from the date the order is received, subject to the following conditions:
Packaging must be unopened and seals intact, where applicable. If the package has been opened, the product must be returned in its original packaging condition.
Products must be returned unused, undamaged and unworn.
Products must not be damaged, missing parts, or otherwise in an unsellable condition due to customer negligence, misuse or tampering.
Products must not have been resized, damaged or otherwise altered after delivery.
All original packaging and documentation, including boxes, manuals, warranty cards and certificates of authenticity where applicable, must be included with the returned product.
For change-of-mind returns, the return shipping cost is the customer's responsibility. The original outbound shipping cost is non-refundable.
A 20%–25% restocking fee may apply to change-of-mind returns where the returned product has scratches, damage, missing parts, or signs of use that affect its resaleability. Any restocking fee or other exclusions apply only to change-of-mind returns and do not limit or exclude any rights or remedies available to customers under the Australian Consumer Law (ACL).
Refund, Repair and Replacement Process
Product Issues: For faulty, damaged, incorrect, or otherwise non-compliant products, we will first assess the issue and, where appropriate, prioritise non-return solutions, including troubleshooting or repair guidance with applicable warranty support, or the provision of replacement parts. If the issue cannot be resolved through these solutions, we will provide an appropriate remedy in accordance with the Australian Consumer Law, which may include a replacement or refund.
Where a return is required, we will provide return instructions and arrange the applicable remedy once the returned product has been received and assessed.
Change-of-Mind Returns: For eligible change-of-mind returns, customers are responsible for the return shipping costs. Once the returned product has been received at our warehouse and assessed as meeting the applicable return conditions, the refund will be processed to the original payment method. The original outbound shipping cost is non-refundable. Any applicable restocking fee will be deducted from the refund amount in accordance with our change-of-mind return conditions.
Delivery Issues: For lost, missing, or significantly delayed deliveries, we will first work with the relevant carrier to investigate and, where possible, expedite the delivery. In cases where a package is confirmed lost or the delay is considered significant, we will arrange an appropriate resolution, which may include a refund or replacement, depending on the circumstances and applicable consumer rights.
Australian Consumer Law
We comply with the Australian Consumer Law (ACL). Nothing in this Return Policy is intended to exclude, restrict, or modify any rights or remedies available to customers under the ACL. Customers retain their rights and remedies in relation to products that fail to meet the consumer guarantees under the ACL.