You may return most new, unopened items with original tags and packaging, sold and fulfilled by IHOMDEC Furniture within 14 days of delivery for a full refund. However, some products have different policies or requirements associated with them.
If you are not satisfied with your purchase, you may be eligible for a return or exchange depending on the situation and the type of item you have purchased.
If we shipped you wrong item: You have two options: 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending the items back. In many cases, you have 7 days after receiving your order to contact Customer Service and request a return or exchange. Make sure to read the Product-Specific policies below for more details (when applicable) and exceptions.
If we shipped you an item in the wrong colour: You are eligible for a full refund after Customer Service confirms you received the wrong colour. Please note that perceived colour differences due to the display settings of your computer monitor are not grounds for a refund.
If an item is missing from your order: Contact our Customer Service to inform about the missing item from your order. Once we confirmed that an item was missing, we will offer a full refund of the item value or initiate the replacement process.