ICHECKTPMS - RETURNS & REFUNDS
HOW TO START A RETURN
For any return, please contact us via the "Contact Seller" link in your Bunnings order confirmation email.
YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy excludes, restricts or modifies those rights.
FAULTY, DAMAGED, INCORRECT OR NOT-AS-DESCRIBED ITEMS
If your item arrives faulty, damaged, incorrect, or not as described, you are entitled to a remedy under the Australian Consumer Law:
- Major failure: you can choose a refund or a replacement, plus compensation for any other reasonably foreseeable loss or damage.
- Minor failure: we will repair or replace the item (we may choose which) within a reasonable time.
These rights apply for a reasonable time after purchase and are NOT limited to the 14-day change-of-mind window below. To make a claim, contact us via the "Contact Seller" link with your order number, a description of the issue, and clear photos. We will cover the cost of returning a faulty, damaged or incorrect item.
CHANGE-OF-MIND RETURNS (14 DAYS)
Separately from your rights above, we accept change-of-mind returns within 14 days of the date of purchase, provided the item is in original sale condition (unused, with original, unopened and undamaged packaging, including all accessories and manuals).
For change-of-mind returns:
- You are responsible for the cost and risk of return shipping, and return shipping costs are non-refundable.
- Once we receive and inspect the item, we will refund the original purchase price less a $20 handling/restocking fee.
- If a returned item does not meet the conditions above, you are responsible for the cost of having it returned to you, or you may choose not to have it returned.
ITEMS NOT ELIGIBLE FOR CHANGE-OF-MIND RETURNS
The exclusions below apply to change-of-mind returns ONLY. They do NOT affect your rights under the Australian Consumer Law if an item is faulty, damaged, incorrect or not as described:
- Used or installed products
- Products damaged due to improper use or installation
- Clearance or final-sale items