Refunds & Returns
If there is an issue with your order, including a faulty, damaged, incorrect, or not-as-described product, please contact us using the Contact Seller function through your Bunnings order.
Please provide your order number, details of the issue, and photographs where applicable. This information will help us assess the matter and determine the appropriate resolution.
Damaged, Faulty or Incorrect Products
If your order arrives damaged in transit, is faulty, does not match your order, or is not as described, please contact us through the Contact Seller function and provide photographs where possible.
We will assess the issue and, where applicable, arrange a repair, replacement, refund, or other appropriate remedy in accordance with the Australian Consumer Law.
Change-of-Mind Returns
If you are not completely satisfied with your purchase and have changed your mind, you may request a return within 30 days of receipt.
To qualify for a change-of-mind return:
The product must be unused.
The product must be returned in its original packaging.
The original packaging and product must be unbroken and undamaged.
The product must be in a condition suitable for resale.
For eligible change-of-mind returns, the customer is responsible for the return postage costs. Please contact us through the Contact Seller function before returning an item so we can provide the return instructions and return address.
We recommend using a trackable shipping service and retaining proof of postage until the return has been processed.
Return Process
Please contact us using the Contact Seller function through your Bunnings order to request a return or obtain assistance with an issue. Once the return has been authorised, we will provide the necessary return instructions.
Returns may take up to 14 days to reach our warehouse, depending on the postal service used. Once we receive the returned product, we will inspect it and process the applicable refund within 5 days.
For eligible change-of-mind returns, the refund will cover the purchase price of the returned product. Original shipping costs are not refundable where the return is solely due to a change of mind, unless otherwise required under the Australian Consumer Law.
Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any rights or remedies available to you under the Australian Consumer Law (ACL).
Return conditions and customer-paid return postage requirements apply only to eligible change-of-mind returns and do not limit your rights in relation to faulty, damaged, incorrect, or not-as-described products.
For any return or enquiry, please use the Contact Seller function through your Bunnings order.