Bunnings Warehouse

IceQubes Australia

IceQubes Australia

Qubes are reusable ice cubes. They keep your food and drinks cold for hours and never leave you with a watery mess!

“Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.”

IceQubes Australia Shipping Policy

Shipping Policy

We aim to provide a smooth and reliable delivery service across Australia.

Shipping Coverage and Carriers

We currently ship Australia-wide. Orders are shipped using Australia Post, with Go Logistics used for deliveries within NSW Metro where applicable.

Order Processing and Dispatch

Orders are processed Monday to Friday.

Orders placed Monday to Friday are typically packed and dispatched within 1–2 business days.
Orders placed on Saturday or Sunday will be processed and dispatched on the following Monday.
Most in-stock items are dispatched within 48 hours of receiving the order.

During busy periods or where special handling is required, dispatch may take longer. If there is a significant delay, we will provide an update where possible.

Delivery Timeframe

Most orders are expected to arrive within 2–9 business days after dispatch, depending on the delivery location and carrier network.

Deliveries to regional and remote areas may take longer than the estimated timeframe. Delivery times may also be affected by circumstances outside our control, including carrier delays, severe weather, public holidays, or increased network demand.

Shipping Costs

Applicable shipping costs will be displayed at checkout before the order is placed.

Tracking

Once your order has been dispatched, tracking information will be provided where available. For Australia Post deliveries, a tracking link will be provided so you can monitor the progress of your order.

Damaged or Missing Deliveries

If your order arrives damaged, is missing, or has not arrived within the expected delivery timeframe, please contact us using the Contact Seller function through your Bunnings order. Please provide your order details and relevant information about the issue so we can investigate and assist with the appropriate resolution.

Contact Us

For questions regarding shipping, delivery timeframes, delivery issues, or changes to your order, please use the Contact Seller function through your Bunnings order.

Nothing in this shipping policy excludes, restricts, or limits any rights or remedies available to you under the Australian Consumer Law (ACL).

IceQubes Australia Return Policy

Refunds & Returns

If there is an issue with your order, including a faulty, damaged, incorrect, or not-as-described product, please contact us using the Contact Seller function through your Bunnings order.

Please provide your order number, details of the issue, and photographs where applicable. This information will help us assess the matter and determine the appropriate resolution.

Damaged, Faulty or Incorrect Products

If your order arrives damaged in transit, is faulty, does not match your order, or is not as described, please contact us through the Contact Seller function and provide photographs where possible.

We will assess the issue and, where applicable, arrange a repair, replacement, refund, or other appropriate remedy in accordance with the Australian Consumer Law.

Change-of-Mind Returns

If you are not completely satisfied with your purchase and have changed your mind, you may request a return within 30 days of receipt.

To qualify for a change-of-mind return:

The product must be unused.
The product must be returned in its original packaging.
The original packaging and product must be unbroken and undamaged.
The product must be in a condition suitable for resale.

For eligible change-of-mind returns, the customer is responsible for the return postage costs. Please contact us through the Contact Seller function before returning an item so we can provide the return instructions and return address.

We recommend using a trackable shipping service and retaining proof of postage until the return has been processed.

Return Process

Please contact us using the Contact Seller function through your Bunnings order to request a return or obtain assistance with an issue. Once the return has been authorised, we will provide the necessary return instructions.

Returns may take up to 14 days to reach our warehouse, depending on the postal service used. Once we receive the returned product, we will inspect it and process the applicable refund within 5 days.

For eligible change-of-mind returns, the refund will cover the purchase price of the returned product. Original shipping costs are not refundable where the return is solely due to a change of mind, unless otherwise required under the Australian Consumer Law.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights or remedies available to you under the Australian Consumer Law (ACL).

Return conditions and customer-paid return postage requirements apply only to eligible change-of-mind returns and do not limit your rights in relation to faulty, damaged, incorrect, or not-as-described products.

For any return or enquiry, please use the Contact Seller function through your Bunnings order.