For any returns, please contact us via the contact seller link in your Bunnings order confirmation email.
i-team acknowledges that where the Australian Consumer Law (Hereafter referred to as ACL) applies with respect to Goods, certain guarantees and rights are provided by the ACL.
Any rights provided to the Purchaser by the ACL that by statute cannot be excluded that are inconsistent with any term of these Conditions are to prevail over any terms of these Conditions to the extent of the inconsistency.
Nothing in these Conditions purports to derogate from or exclude any rights provided by the ACL that by statute cannot be excluded or modified.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Except as provided otherwise by the ACL, returns of other goods are subject to the approval of i-team at its absolute discretion upon receipt of a written request from the Purchaser. Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like used items, custom products (such as special orders or personalized items), and obsolete items. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Once approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.