Return & Refund Policy
For any returns or enquiries, please contact us via the contact seller link in your Bunnings order confirmation email.
All products are covered by a 30-day replacement or refund warranty from the date of purchase. Refunds or replacements are only applicable for items that arrive physically damaged, defective, missing parts or accessories, or significantly different from the product description.
Return Requirements
Items must be unused and in the same condition as received.
Products must be returned in their original packaging and properly packed to prevent damage during transit.
Any damage occurring during return shipping will be the responsibility of the buyer.
Issue Resolution
If your order is defective, incorrect, or not as described, you must report the issue within 48 hours of delivery. Supporting evidence such as photos or videos may be required for assessment. Once verified, a replacement or refund will be arranged.
This policy does not cover misuse, accidental damage, water damage, or product abuse.
Returns & Refund Process
Requests must be submitted within 30 days of purchase.
Items must remain in original condition and packaging.
A Return Authorization (RA#) must be obtained before sending any item back.
Returns must be shipped using a trackable delivery service, as lost returns are not covered.
Return shipping costs are the responsibility of the buyer and are non-refundable.
Approved refunds will be issued to the original payment method after inspection.
Important Notes
Returned items should be declared appropriately to avoid additional customs charges.
Any applicable return shipping costs may be deducted from the refund amount.
Partial Refunds
Partial refunds may be issued in cases where:
Items are returned with missing parts or accessories
Products are not in their original condition
Exchanges
Exchanges are only provided for items that are defective or damaged.
Order Cancellations
Orders may be cancelled before processing or shipment, subject to a 10% cancellation fee.
Once an order has been processed or shipped, it cannot be cancelled.
Non-Refundable Situations
Refunds will not be granted for:
Change of mind or buyer’s remorse
Incorrect selection (e.g., size, colour, or model)
Failure to review product details before purchase