Hoper Layer Pty Ltd is a dedicated team of professionals passionate about enhancing your home experience with innovative and reliable appliances. Headquartered in Mount Waverley, VIC 3149, we are committed to delivering excellence and value to our customers across the nation.

We are proud to be the authorized general agent for Joyoung Small Appliances in Oceania, offering products that are certified with Australian SAA standards and backed by a one-year free after-sales service in Australia. Our appliances are designed to simplify your life, save time, and provide exceptional convenience.

Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.

Shipping Area:
We currently ship exclusively within Australia.

Shipping Charges:
Enjoy free shipping on all orders across Australia.

Processing and Dispatch:
All orders are processed and dispatched from our warehouse located in Melbourne, Australia.
Under normal circumstances, orders are processed within 1-2 business days of purchase.

Order Cut-Off Time:
Time Zone: (GMT +10) Australian Eastern Standard Time (Sydney)
Time: 6:00 PM (Monday through Saturday)

Estimate Delivery Time-frame:
Handling Time: 1-2 Business days (Monday through Saturday)
Transit Time: 1-6 Business days (Monday through Saturday)

Total delivery time:
Estimated delivery time based on customer locations
All destinations: 2-8 business days
Remote or regional areas may require additional delivery time.

Courier Services:
We collaborate with various courier partners to ensure reliable delivery. The choice of courier is determined by the size, weight, and destination of your order.
Specific courier requests cannot be accommodated at this time.

Address Accuracy:
Please ensure that your postal address is accurate and up-to-date before completing your checkout.
Incorrect or incomplete addresses may result in delivery delays or failed deliveries.

For any returns, please contact us via the contact seller link in your Bunnings order confirmation email.

Return Conditions
We offer a 30-day return window from the date of receiving your order. Returns are accepted for reasons such as a change of mind or ordering the wrong product.
Returned items must meet the following criteria:
Unused, undamaged, and uninstalled.
The original packaging, including all accessories and manuals, is intact.
Please contact us immediately if damaged, defective, or incorrect items have been received. We will arrange for a replacement or full refund and cover all associated costs.

Return Process
Online Purchase Returns:
Contact our customer service team to initiate a return.
Once approved, you will receive detailed return instructions, including the return address.
Return Shipping Costs:
For personal reasons (e.g., change of mind), return shipping costs are the customer’s responsibility.
For product quality issues or shipping errors, we will cover the return shipping costs.

Refund Policy
Refund Process:
Refunds are processed once the returned items are received and inspected.
Refunds are issued via the original payment method and will be processed within 10 business days, it may take 1 week to reflect in your payment/ Bank account.
Partial Refunds:
If returned items do not meet all criteria (e.g., damaged packaging, missing accessories, or damaged product), we may issue a partial refund.
Non-Refundable Items:
Items that do not meet our return policy criteria will be returned to the customer without a refund.
Exchange Policy
For exchanges (e.g., different model or color):
Return the original item following the return process.
Once processed, place a new order for the desired product.