Dispatch Timeframes:
- Orders are typically dispatched within 1 to 2 business days.
- During peak periods or promotional events, dispatch times may be extended.
- Once your order is dispatched, a notification with tracking details will be sent to your email.
Delivery Information:
- Deliveries are made to the curbside or ground level at the front of your property, provided there is clear and safe access.
- Our delivery partners are unable to carry items upstairs, enter homes, or provide installation/removal services.
- For items exceeding 40kg, assistance may be required for unloading if a tailgate service is not available.
- A valid contact number is essential to facilitate the delivery process.
Address Changes:
- Once an order has been dispatched, we are unable to alter the delivery address.
- If a redirection is necessary, additional fees may apply, and delivery times may be affected.
Delivery Delays:
- While we strive to meet estimated delivery times, delays may occur due to factors beyond our control, such as peak seasons or unforeseen events.