Return Policy
Cancellation Prior to Dispatch:
In the event that you order the products or services you have purchased, as stated, but that you simply change your mind, prior to dispatch, we will offer you a refund or exchange on the purchase price of the product/s, provided that none of the following conditions apply:
• The item/order has not been dispatched.
• No tracking details and/or dispatch notice has been sent to the customer.
Cancellation After Dispatch:
After dispatch of your order, in the event that you receive the products you have purchased, as stated, but that you simply change your mind, after dispatch, we may, at our discretion, offer you a refund or exchange on the purchase price of the product/s, provided that all of the following conditions are met:
You notify us within 14 days of receipt of dispatch date and/or order arrival date and organise a return authorisation prior to sending the goods back to Gym Direct.
The following conditions are satisfied and approved by Gym Direct Management:
• The product/s are in new condition (have not been used):
• Product has not been used, installed or assembled.
• The product is in a resalable condition.
• The product/s has not been damaged.
• The product/s are in the original packaging or suitably packaged to prevent transportation damage.
• The product/s has not been customised or altered at the request of the buyer.
• The product/s have been received by Gym Direct and are complete with all components in an undamaged condition and suitable for resale, before refund/exchange decision will be honoured.
The product/s must be returned to Gym Direct at the buyer’s expense. Buyers are responsible for all return postage costs and charges. Gym Direct is not responsible for any lost or damage of goods while in transit from the buyer to the return address provided.
Freight, shipping, and delivery expenses to and from the supplier are considered a separate service and will not be reimbursed. This change of mind policy is for the purchase price of the product indicated on the product line of your proof of purchase.
For any returns or enquiries please contact us via the contact seller link in your Bunnings order confirmation email.