For our customers in the Sydney, Brisbane, Melbourne, Perth and Adelaide metropolitan areas, we use a combination of in-house and third party couriers, including Direct Freight Express, Couriers Please, Sendle, Australia Post and Aramex.
For smaller parcels we will endeavour to use Australia Post. Larger parcels or orders requiring more than one box will be shipped with Direct Freight Express.
We ship to residential homes all over Australia!
That said, sometimes our couriers cannot offer door to door delivery for more remote areas - in this case, your goods will be left at the nearest local post office for safekeeping until you're ready to pick them up.
We are also happy to deliver to your workplace: just make sure you include your business name to make sure your order arrives promptly.
We understand that sometimes your pet just can't wait to get their paws on their favourite treats or toys - which is why we aim to get your order to you as soon as possible.
Don't forget that you can use the tracking number provided with your order confirmation to find an estimated arrival time for your order.
We ship all orders from our Australian warehouse in Coomera Queensland.
When you place an order online at Guinea Pigs Australia, you will receive a confirmation email. Once shipping you will then receive a tracking number that you can use to track your order on its journey to your doorstep.
If you think there might be an issue, feel free to contact us.
Our couriers do not have a standard time of the day that goods are delivered.
To make things easier for you, when you place order, make sure you give clear instructions on where the package should be left if you are not home, as we give our couriers \authority to leave\.
We find that customers prefer this approach for its convenience. For items sent via post, your order will arrive with your regular mail.
We typically split items up into different packages depending on the type, weight or size of the products.
Also due to some items being handcut such as our Vet Bed or Fleece liner range, the size of our warehouse and the warehouse team, each package may be prepared and shipped independently to speed up the picking and packing process, The moment that part of your order is ready, we will send it out to you.
This means you may get multiple boxes in your order, and on the odd occasion these might arrive on different days depending on when they are dispatched.
You will be able to check this in your order dispatch email and see what will be in each box.