GSM Pty Ltd, founded in 1993, is a proud family owned Australian company with an expertise in the manufacturing and supply of electrical appliances.

With our long heritage in all things electrical we take pride in our industry professionalism in supplying affordable, innovative and dependable products.

With brands like Mistral, an icon of the Australian electrical industry; we are committed in delivering to you the best in everyday electrical products. And with nearly 30 years’ experience, we have the people, passion, expertise and products to achieve this goal.

Mistral appliances are supplied and serviced by GSM Retail Australia PTY LTD.

For Mistral purchases made through Bunnings Marketplace, orders are processed and dispatched within 2 business day of the order being placed. Delivery can take 3-5 working days, and additional time can be required for orders to remote areas.

You will be advised of the dispatch location when your order is shipped.

This policy applies to all purchases made from GSM Retail Australia Pty Ltd.
The quickest and easiest way to return a product that is purchased online is to contact our Customer Service team on 08 8122 2390 or email us at admin@gsmretailgroup.com

PROOF OF PURCHASE

Please note that all returns, refunds, exchanges or repair requests must be accompanied by the following Proof of Purchase documents


Original purchase receipt.


GOODS ARRIVED DAMAGED?

If, for some reason, your goods arrive damaged or inoperable we will do everything we can to fix the issue. Obviously, this is our responsibility and we will correct things as quickly as possible. Just call us on 8122 2390 or email us at admin@gsmretailgroup.com


HAVE A WARRANTY CLAIM?

As far as warranty claims go, we will do everything we can to ensure your warranty is processed smoothly. Just call us on 8122 2390 or email us at admin@gsmretailgroup.com