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Green Ess Pty Ltd

Green Ess Pty Ltd

Tough, innovative, and versatile, GreenEss is a company with strong in-house R&D capabilities and a spirit of innovation, we specialize in developing cutting-edge power solutions. Our journey has led to the production of advanced LiFePO4 batteries, meeting the diverse needs of camping, marine use, home backup, and recreation. With top-tier certifications, GreenEss sets new standards in alternative energy.

Purpose-driven
At GreenEss, our mission is to revolutionize the energy market with high-quality, reliable power solutions. Our LiFePO4 batteries embody this commitment, offering peak performance and safety across a range of applications, empowering users with smart, efficient energy options.

Safe and Certified
GreenEss batteries are built with safety in mind. All our battery cells are IEC62619 certified and RCM compliant, meeting and exceeding every Australian safety and performance requirement. With our advanced Battery Management System (BMS), we ensure protection against overheating, overcharging, and over-discharging, providing users with a reliable and secure power supply.

Innovative and Self-Reliant
We take pride in our self-reliant R&D and production capabilities, constantly pushing the boundaries of what’s possible in power technology. Our dedication to innovation drives us to create products that not only meet but exceed industry standards, delivering real value to our customers.

Proudly Australian
GreenEss is Australian-owned and operated. Our products are designed, developed, and tested to endure Australia’s harsh conditions, ensuring they are built to last and cater to the unique needs of Australians everywhere.

LiFePO4 Batteries
GreenEss LiFePO4 batteries are a blend of power, portability, and cutting-edge technology. With a compact design and high-capacity lithium composition, they deliver 100% real capacity for maximum efficiency. Thanks to our advanced BMS and top-tier certifications, these batteries offer maintenance-free operation with enhanced protection against overheating, overloading, and short circuits.

Commitment to Excellence
By choosing GreenEss, you are selecting a company driven by innovation, backed by strong R&D capabilities, and dedicated to providing reliable, future-ready energy solutions that meet the highest industry standards.

Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.

Green Ess Pty Ltd Shipping Policy

At GreenEss, we prioritize quick and reliable delivery to enhance your shopping experience. Here’s what you need to know:

Orders are typically shipped the next business day, thanks to our automated process. Please note that changes to orders after processing may be limited.

Physical Address Required: We can only deliver to physical addresses; PO Boxes and Parcel Lockers are not supported.

Delivery Timeframes: Standard delivery takes 1-3 business days. For rural areas or in case of unforeseen delays, this may extend up to 14 business days. Please note that GreenEss is not responsible for delays caused by circumstances beyond our control, such as weather events or courier issues.

Multiple Deliveries: If your order includes multiple items, they may arrive separately, usually within 2-5 business days of the first delivery.

Delivery Coordination: For special instructions or assistance, please contact our customer service team.

Enjoy a smooth and hassle-free delivery with GreenEss!

Green Ess Pty Ltd Return Policy

For any returns, please contact us via the contact seller link in your Bunnings order confirmation email.

At GREEN ESS, our top priority is ensuring our customers' satisfaction. Therefore, we are pleased to assist customers who wish to return products purchased from our official online store and receive a refund. It is important to note that our return and refund policy complements your rights under the Australian Consumer Law, even though it is not legally mandated.

Our 30-Day Money Back Guarantee is designed to ensure your satisfaction with your GREEN ESS purchase. Please carefully review the following policy details:
If you find yourself unsatisfied with your purchase for reasons unrelated to quality issues, you have the option to request a refund after returning the items in their original, unused condition, and with all materials included in their undamaged original packaging. However, please note that you will be responsible for covering the double shipping cost, along with a small administration fee.
Once the returned item is received at the GREEN ESS warehouse and its validity is confirmed, the return shipping cost will be deducted from your refund.
Please be aware that a full refund cannot be offered if more than 30 days have passed since the purchase date.

Return & Refund Conditions
Please carefully read conditions below. If conditions are not met, Green Ess reserves the right to refuse the exchange or refund. Please note that Green Ess does not permit the return of or offer refunds for the following products:
• Products that have been used.
• Product that is custom configured or branded to your specifications.
• Proof of purchase (sale invoice, order confirmation email) cannot be provided.

Procedures for Return
To ensure the smooth processing of your return with Green Ess, please make sure to adhere to the following guidelines:
• Reach out to our service team at info@greeness.com.au with proof of purchase and images of the products you intend to return. Ensure that the products are in their original packaging.
• To return an item, you will need to obtain a Return Material Authorization (RMA) number. Green Ess will not accept returns without prior authorization and an RMA number. You can get an RMA number by contacting us via email for assistance.
• Please noticed all returns must have an RMA number for processing.
• Display the RMA number prominently on the return shipping label of any package being sent back to Green Ess.
• Avoid writing the RMA number directly on the original packing box.
• It is crucial that the RMA number is placed on the return shipping label. Packages lacking this RMA number on the return shipping label may not be accepted by our warehouse.
• You are responsible for arranging a courier or shipping company to send the products to the address provided in our email. Some of our products are classified as 'dangerous goods,' so it is your responsibility to inform the courier or shipping company of this classification.
• You may also need to obtain 'transportation insurance' with an insured declared value (IDV) equal to or greater than the purchase price of the product and provide evidence of this insurance to us for the return.

Product Inspection and Refund:
Upon receiving your products, our service team will conduct necessary inspections and testing. We will then inform you of the testing results. If everything is satisfactory, you will receive a refund notification via the email address provided during your purchase. It may take up to 4 weeks to receive your refund via your original payment method. We may deduct the initial delivery fees incurred to send the products to you, with the amount depending on the distance between our warehouse and your delivery address. Additionally, a small administration fee may be deducted based on the product model to cover refund processing, inspection, testing, and restocking costs.

Refusal of Delivery
Please be advised that refusing a delivery is not an acceptable course of action and will be treated as a "change of mind" situation. If you happen to change your mind about your order, you are eligible for a refund within 30 days in accordance with our policy. We kindly ask that you reach out to us via email after receiving the delivery, and we will gladly assist you in the refund process. In the event of delivery refusal, an additional refusal fee will automatically apply, along with the potential for incurring extra costs. If such additional costs are incurred, we will be obliged to deduct both the refusal fee and any additional costs from your refund.

Refund Policy
• For Non-quality Issues: Refunds will be processed in accordance with our "30 Days Money-Back Guarantee."
• For Quality Issues: In cases of quality issues, a partial refund may be provided, taking into consideration the usage time of the device after 30 days from the date of purchase.

IMPORTANT NOTE
Please be aware that the Return & Refund process will not be initiated if:
The products returned do not include all original packaging and accessories.
Any fault or damage to the product is determined to be the result of misuse, as determined by our assessment or testing of the products, or if the products were improperly packaged for return to our warehouse.
Returns are made without prior authorization and an assigned RMA (Return Merchandise Authorization) number.
Returns do not comply with the required transportation insurance as specified in this policy

Green Ess Pty Ltd may reserve the right to modify and provide final explanation for any matters related to its policies and procedures.