For any returns, please contact us via the contact seller link in your Bunnings order confirmation email.
Reporting Faults/Damage:
If your order arrives damaged or faulty, please contact us within 7 days of receiving your item. We require photographic evidence of the damage or fault to process your claim efficiently.
Resolution Options:
Once we confirm the fault or damage, we will offer:
A replacement at no extra cost, or
A full refund, including any applicable shipping costs.
Return Shipping for Faulty Items:
For approved claims, we will provide a prepaid return label or arrange for collection of the damaged or faulty item at no cost to you.
Change of Mind Returns
Eligibility:
Due to the print-on-demand nature of our products, we are unable to accept returns for change of mind. We encourage customers to carefully review their selections before placing an order.
Incorrect Items
Reporting Incorrect Items:
If you receive an item that does not match your order, please notify us within 7 days of receipt.
Resolution Options:
We will send the correct item at no additional cost.
In some cases, we may request the return of the incorrect item, covering any return shipping costs.
Return Process
Initiating a Return:
To start a return, please follow the return process outlined by Bunnings Marketplace. Use the 'Contact Seller' option in your order confirmation email to contact us directly.
Refund Processing:
Refunds will be processed to the original payment method within 14 days of confirming the return or receipt of the faulty/incorrect item, as applicable.