Gadget & Gear Australia is your go-to destination for high-quality mobile phone accessories. Based in Sydney, we specialise in phone cases, screen protectors, power banks, tablet and iPad accessories, as well as select computer accessories. With fast and reliable delivery across Australia, we’re committed to keeping your devices protected, powered, and performing at their best.

Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers

Gadget & Gear Australia – Shipping & Delivery Policy
We strive to ensure the prompt and reliable delivery of all orders. Please review our shipping guidelines below to understand how your order is processed and delivered.

Dispatch & Handling Times
Prompt Dispatch: All orders are dispatched from our Sydney-based warehouse.

Handling Time: Items are typically packed and sent within 1 business day (Monday to Friday, excluding weekends and public holidays).

Delivery Timeframes & Couriers
Carrier Partners: Most of our products are delivered via Australia Post or trusted alternative Australian courier services.

Estimated Delivery: Delivery generally takes 3 to 8 business days, depending on your location.

Unforeseen Delays: While we work closely with our delivery partners to meet these timeframes, please note that couriers operate independently. Occasional delays may occur due to peak periods, public holidays, or natural disasters, which are entirely beyond our control. We appreciate your patience and understanding during these times.

Shipping & Delivery Enquiries
If you have any questions regarding your order status, shipping times, or tracking, please do not hesitate to reach out.

How to Contact Us: For all delivery or shipping enquiries, please contact our customer support team directly via the \Contact Seller\ link located within your Bunnings order confirmation email. We are here to assist you.

Thank you for shopping with Gadget & Gear Australia. We want you to be completely satisfied with your purchase. If you are not entirely happy, we offer a straightforward return and exchange process in accordance with Australian regulations.

Our Australian Consumer Law Guarantee
Important: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Nothing in this policy is intended to limit, exclude, or modify your statutory rights as a consumer under the ACL.

1. Change-of-Mind Returns & Exchanges
If you have simply changed your mind, we are happy to offer a return or exchange subject to the following conditions:

Timeframe: You have 14 days from the date of delivery to initiate a change-of-mind return or exchange. Requests made beyond this timeframe will not be accepted.

Condition: Items must be unused, in the same condition that you received them, and in their original packaging with all tags and labels attached.

Exclusion/Restrictions: Certain items may have additional return restrictions or may not be eligible for a change-of-mind return due to hygiene reasons or other factors. Please refer to the specific product description or please contact us via the contact seller link in your Bunnings order confirmation email.

Shipping Costs: Customers are responsible for the cost of return shipping for change-of-mind requests. We highly recommend using a trackable shipping method to ensure safe and timely delivery.

Availability for Exchanges: Exchanges are subject to stock availability. If your desired size, color, or style is not available, a refund will be issued instead.

2. Faulty, Damaged, or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or not-as-described:

No Strict Time Limit: The 14-day change-of-mind restriction does not apply to faulty or damaged items.

Your Rights: You are entitled to a remedy under the Australian Consumer Law. Depending on whether the fault is major or minor, you may be entitled to a repair, replacement, or refund.

What to do: Please contact us immediately so we can assist you and arrange for a resolution.

Shipping Costs: Gadget & Gear Australia will cover any return shipping costs if the item is confirmed to be faulty, defective, or incorrectly sent.

3. How to Initiate a Return or Exchange
All returns, exchanges, or faulty item claims must be initiated through your purchasing platform:

Locate your Bunnings order confirmation email.

Click on the "Contact Seller" link.

State your reason for the return (and specify your preferred size, color, or style if requesting an exchange).

Processing: Refunds or exchanges will be processed promptly upon receipt and inspection of the returned item(s) at our warehouse.

"For any returns, please contact us via the contact seller link in your Bunnings order confirmation email."