For any returns or enquiries, please contact us via the contact seller link in your Bunnings order confirmation email.
If you received the wrong product or it was damaged during shipping, please contact us within 2 business days via the contact seller link in your Bunnings order confirmation email.
We fundamentally believe you will be thrilled with the products you purchase from FurnitureOkay. We understand, however, that sometimes a product may not be what you expected it to be. In that event, we invite you to review the following terms related to returning a product. Importantly, the rights described in this policy are in addition to the statutory rights to which you may be entitled under the Competition and Consumer Act 2010 (Cth) and other applicable Australian consumer protection laws and regulations.
Please note there may be limitations on your right to return and obtain a refund for products, however these limits will always be subject to your statutory rights.
30-Day Return Policy
If you are not fully satisfied with your purchase, you can return your undamaged product to FurnitureOkay within 30 days of purchase for a full refund. Please contact us to request a return. Please note the following:
- The product must be returned in the original packaging in its original condition, including any accessories, manuals and documentation, is re-saleable, unopened, unused and as is.
- Initial delivery fee will not be refunded. In the event that the initial delivery fee is free, actual delivery fee will be deducted from the total refund amount.
- Return shipping fee will be deducted from the total refund amount. Note the return shipping fee may differ in value to the initial delivery fee.
- All returns are subject to a 10% restocking/administration fee which covers warehousing, handling and logistics charges.
- Storage, additional delivery service and re-delivery fees will not be refunded.
- If you fail to take reasonable care of the products in returning them to us and this causes the damage to or deterioration of the products, you will be charged for the reduction in value, up to 100% of the value of the products.