Returns Policy
We understand that sometimes a purchase may not be the right fit for you and your home. Four Seasons offers Change of Mind returns within 30 days from the date you receive your order, subject to the conditions outlined below.
Change of Mind Returns
If you change your mind about your purchase, Four Seasons may offer an exchange or refund where the following conditions are met:
- You provide proof of purchase.
- The return request is made within 30 days from the date you receive your order.
- The product is in its original, undamaged packaging, including all instruction manuals, accessories and supplied components.
- The product has not been installed, plugged in, tested, used, altered or damaged in any way.
- The product is returned to us in a condition suitable for resale.
- Any costs associated with returning the product for a Change of Mind return are your responsibility.
Four Seasons reserves the right to refuse a Change of Mind return where these conditions have not been met.
Change of Mind Refunds
For approved Change of Mind returns, the original shipping and insurance costs associated with sending the product to you may be deducted from the refundable amount.
Where free shipping was provided as part of a promotion, including free shipping on orders over $199, Four Seasons may still have incurred freight costs to deliver the order. We will advise you of the applicable original freight cost when your Change of Mind return request is lodged. This amount may be deducted from your final refund.
Any third-party charges associated with the original purchase, such as credit card surcharges, may also be non-refundable for Change of Mind returns where permitted by law.
Approved Change of Mind refunds will be returned to the original payment method within 10 business days of us receiving and assessing the returned product. Bank or payment-provider processing times may vary.
Exchanges are subject to product availability and cannot be guaranteed due to changing stock levels.
Faulty, Damaged, Incorrect or Not as Described Products
The Change of Mind conditions above do not apply where a product is faulty, damaged, incorrect, not as described, or otherwise fails to meet the consumer guarantees under the Australian Consumer Law (ACL).
If there is a problem with your product, please contact us using the Contact Seller function available in your Bunnings order confirmation email.
Please provide your order details, proof of purchase and information about the issue so that we can assess your request and assist you with an appropriate remedy.
Depending on the circumstances and your rights under the Australian Consumer Law, you may be entitled to a repair, replacement or refund.
Products being returned because they are faulty, damaged, incorrect or not as described are not required to meet the unused condition or original packaging requirements that apply to Change of Mind returns.
Return shipping costs for faulty or non-compliant products will be handled in accordance with the Australian Consumer Law. Where a product is confirmed to have a problem, reasonable return costs will be reimbursed where required by law.
Australian Consumer Law
Nothing in this Returns Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted or modified.
Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Where those consumer guarantees are not met, customers may be entitled to remedies including a repair, replacement or refund, depending on the circumstances and whether the failure is major or minor.
The conditions applying to Change of Mind returns, including the 30-day return period, unused condition, original packaging requirements, customer-paid return shipping and deductions from refunds, do not limit or restrict your rights under the Australian Consumer Law.
How to Initiate a Return
To request a Change of Mind return, report a faulty, damaged, incorrect or not as described product, or make a warranty-related enquiry, please use the Contact Seller function provided in your Bunnings order confirmation email.
When contacting us, please provide your order details, proof of purchase and relevant information about your return or product issue so that we can assist you.