At FORCETEN, we are committed to providing high-quality fishing gear and excellent customer service. If you are not fully satisfied with your purchase, please review our returns policy below.
For any returns or enquiries, please contact us via the contact seller link in your Bunnings order confirmation email.
change of mind returns:
We accept change-of-mind returns within 30 days of delivery, provided that:
• The item is unused, unopened, and in original condition
• The item is returned in its original packaging, including all accessories and manuals
• All tags, labels, and protective packaging are intact
Please note:
• For change-of-mind returns, customers are responsible for return shipping costs
• Original shipping fees (if applicable) are non-refundable
This change-of-mind policy is offered in addition to your rights under Australian Consumer Law and does not limit or replace those rights.
damaged, faulty, or incorrect items:
If your item arrives faulty, damaged, incorrect, or not as described, please contact us via the contact seller link in your Bunnings order confirmation email.
Where a valid claim is confirmed under Australian Consumer Law:
• We will provide a prepaid return label where required
• We will cover all return shipping costs
• We will offer a repair, replacement, or refund depending on the nature of the issue
• Any remedy provided will comply with your rights under Australian Consumer Law
item not as described:
• Minor variations may occur due to manufacturer updates, however these do not affect your rights under Australian Consumer Law.
• If a product is significantly different from its description, you are entitled to a remedy including a replacement or refund in accordance with Australian Consumer Law.
consumer guarantees : Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to:
• A replacement or refund for a major failure
• A repair, replacement, or refund where goods fail to meet acceptable quality standards and the failure is not a major failure
• Compensation for any reasonably foreseeable loss or damage
These rights apply in addition to any change-of-mind policy.
how to initiate a return: Please contact us before returning any item so we can provide the correct return instructions and ensure a smooth process.