FocusPod Australia is a specialist in acoustic office solutions, designing and supplying high-quality soundproof office pods and phone booths for commercial and professional environments. Our product range includes single-person phone booths, two-person meeting pods, and large multi-person meeting rooms, all engineered for superior acoustic performance. We are an Australian-owned business operating from our Gold Coast warehouse, trading directly with businesses across Australia.

Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.

Shipping Policy
FocusPod ships acoustic office pods Australia-wide from our Gold Coast warehouse. Our pods are large, freight-class items shipped pallet-crated and assembled on-site by our team — this policy outlines how the process works.
Order Processing
Orders are processed within 1–2 business days of payment confirmation. Once confirmed, our team will be in touch to coordinate delivery and installation, including site access, preferred date, and any specific requirements.
Delivery & Installation Timeframes
Standard timeframes from dispatch are:

Brisbane & Gold Coast: 5–10 business days
Sydney, Melbourne, Canberra: 10–15 business days
Adelaide, Hobart: 14–21 business days
Perth, Darwin: 21–28 business days
Regional & remote areas: please contact us for an accurate estimate

These timeframes include freight transit and scheduling of our on-site assembly team. Timeframes are estimates only and depend on freight carrier schedules, stock availability, and site readiness.
Shipping & Installation Costs
Shipping is calculated based on your delivery postcode and the pod model(s) ordered. A quote will be provided at checkout or by our team prior to invoicing.
Pods are delivered pallet-crated and assembled on-site by FocusPod's installation team. On-site assembly is a standard part of our delivery process for all metro areas. For regional or remote locations, please contact us to confirm assembly availability.
How Delivery Works
Pods arrive pallet-crated via freight carrier to your nominated address. Our team will then attend site to unpack, position, and fully assemble the pod in its intended location.
Because pods arrive crated on a pallet, the freight carrier delivers kerbside. The FocusPod assembly team handles unpacking and moving the pod components into position as part of installation.
Site Access Requirements
It is the customer's responsibility to ensure the site is accessible for delivery and that the pod can be physically moved into its intended location once unpacked. Please check:

Doorways and corridors are wide enough to accommodate the pod panels (refer to the dimensions on each product page)
Lifts have adequate dimensions and weight capacity for upper-level installations
The kerbside delivery point provides reasonable access to the building entrance
A nominated person is on-site to receive the delivery and coordinate with our assembly team

If we attend site and assembly cannot proceed due to access issues, re-delivery and re-attendance charges may apply.
What's Included
Every FocusPod delivery includes:

Freight to your nominated address
On-site unpacking from pallet crate
Full assembly by FocusPod's installation team
Removal of packaging materials
Testing of electrical components (lighting, ventilation, power)
Walkthrough of pod features on completion

Inspection on Delivery
Our assembly team conducts a full inspection during installation. Any visible damage or defects will be documented at the time and addressed under our warranty terms. If you notice any issues after our team leaves site, please contact us as soon as reasonably practicable with photographs so we can assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law.

International Shipping
We ship within Australia only. For international enquiries, please contact us directly.
Contact
For any questions about shipping, delivery, or installation, please contact us via the Contact Seller link in your Bunnings order confirmation email.

Returns Policy
FocusPod Pty Ltd | focuspod.com.au
1. Australian Consumer Law
For any returns, please contact us via the contact seller link in your Bunnings order confirmation email.
Nothing in this policy excludes or limits your rights under the Australian Consumer Law (ACL). Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
2. 30-Day Change of Mind Returns
FocusPod offers a 30-day change of mind return period from the date of delivery. To be eligible:

The return must be requested within 30 days of delivery via the Contact Seller link in your Bunnings order confirmation email
The pod must be in original, as-delivered condition with no damage, modification, or signs of wear
The pod must be professionally de-installed and re-crated for transport

Costs payable by the customer:

Return freight from your site back to FocusPod
De-installation and re-crating by the FocusPod team (quoted on request)
Any costs to repair damage incurred during return transit if not professionally crated

Once the pod is received and inspected, a refund for the pod and any furniture addons will be processed within 10 business days to your original payment method. The original outbound shipping and installation fees are non-refundable.
3. Exclusions from Change of Mind
The 30-day change of mind policy does not apply to:

Pods with custom branding, vinyl wraps, custom colours, or non-standard modifications
Pods that have been damaged, modified, or show signs of wear beyond reasonable inspection use
Hire and event pods (governed by a separate hire agreement)

4. Order Cancellations (Before Delivery)
Cancellation requests are assessed based on production status at the time of the request:

Within 24 hours of order confirmation: Full refund, less any payment processing fees.
After 24 hours but before production commences: Refund less a 15% administration and restocking fee.
Once production has commenced: No refund available. Pods are built to order and cannot be cancelled.
Once shipped: Order must be received. The 30-day change of mind policy will then apply.

Cancellation requests must be submitted via the Contact Seller link in your Bunnings order confirmation email.
Nothing in this section limits your rights under the Australian Consumer Law.
5. Damaged or Faulty Goods
All pods are inspected and pallet-crated prior to dispatch. If your pod arrives damaged or develops a fault, you must:

Inspect the pallet on delivery. Note any visible damage to the crate or pod on the delivery docket before signing.
Contact us as soon as reasonably practicable via the Contact Seller link in your Bunnings order confirmation email with your order number, photographs of the damage, and a description of the issue.
Retain all packaging until the claim is resolved.

Reporting damage as soon as possible helps us determine whether it occurred in transit or after installation. Nothing in this policy limits your rights under the Australian Consumer Law.
Once a fault is verified, FocusPod will, at our discretion and in accordance with the ACL, repair the pod, replace the affected component, replace the pod, or provide a refund.
6. Warranty
FocusPod pods are covered by a manufacturer's warranty against defects in materials and workmanship. Warranty terms are provided separately at the time of purchase. The warranty does not cover damage caused by misuse, unauthorised modification, improper relocation, or normal wear and tear.
7. Installation and Site Access
It is the customer's responsibility to ensure the delivery site is accessible for a pallet-crated pod and that installation conditions are suitable. Pods are delivered and assembled on-site by the FocusPod team. Refunds will not be issued where:

The pod cannot be delivered due to inadequate site access
The pod does not fit the intended space due to customer measurement error
The customer is not available to receive delivery at the agreed time

Re-delivery fees will apply where delivery is unsuccessful due to factors outside FocusPod's control.
Nothing in this section limits your rights under the Australian Consumer Law.
8. Contact
For any returns, cancellation, and warranty enquiries, please contact us via the Contact Seller link in your Bunnings order confirmation email.