Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy excludes, restricts or modifies those rights.
Change of mind returns
You can request a change of mind return within 30 days of delivery. To be eligible, the item must be unused and in new condition, in its original packaging with all accessories and tags, and undamaged while in your possession. For change of mind returns you cover the cost and risk of the return, including return postage, and the original delivery charge is not refunded. We recommend a tracked service, and an insured service for high value items. If a returned item doesn't meet these conditions, we'll contact you to discuss the outcome.
Items not eligible for change of mind returns (we may accept a return at our discretion):
- Large or bulky items that are typically a two-person lift, such as racks, cages, multi-station machines, benches over 25 kg and bulk plate or dumbbell sets. Where this applies, it is noted on the product page.
- Personalised, custom or made-to-order goods
- Perishable goods, including supplements where the seal is broken
- Personal care products where the packaging or hygiene seal is broken
- Wearable items that have been worn, washed or removed from sealed hygiene packaging, such as boxing gloves, hand wraps, protective gear, weight vests and lifting gloves
These exclusions apply to change of mind returns only. They do not affect your rights if an item is faulty, damaged in transit or not as described.
Faulty, damaged or incorrect items
Please inspect your order on arrival and message us through your order as soon as possible if anything is faulty, damaged or not what you ordered. We may ask for photos or a short video so we can sort it out quickly. Where a claim is accepted, we cover the cost of returning the item and will arrange a prepaid return label or a courier collection.
How to return
Message us through your order before sending anything back, so we can authorise the return and give you the return details. Items sent without authorisation may not be processed, and we cannot accept COD or unpaid deliveries.
Refunds
Once we have received and inspected your return, approved refunds are processed through Bunnings Marketplace to your original payment method within 2 business days. Your bank may take a few extra days to show the funds.
Exchanges
To exchange an item, return the original and place a new order for the item you want once the return is approved.
For any returns, please contact us via the contact seller link in your Bunnings order confirmation email.