General terms and conditions: Fiskars provides a manufacturer's warranty to the initial purchaser for each new product produced by Fiskars that is sold by an authorised Fiskars supplier in Australia. This warranty provides such initial purchaser with a guarantee against faulty worksmanship in manufacture and/or defective components for the warranty period from the date of purchase. The benefits given by this manufacturer's warranty are in addition to the other rights and remedies of the consumer law in relation to the goods to which this warranty relates.
Making a claim: If any product supplied by Fiskars is found to be defective due to faulty manufacture and/or defective components within the warranty period, Fiskars will repair or replace the product to the customer providing;
- proof of purchase is provided to Fiskars or its authorised supplier of the relevant goods;
- the fault is not caused by misuse, neglect, adjustments or modification by the consumer;
- the consumer presents the defective product at the premises of the authorised supplier of that product; and
- failure has not occurred through normal wear and tear.
The product will be repaired or replaced at Fiskars cost however any costs incurred to obtain warranty consideration or service is the consumers responsibility, including shipping and handling, travel expense, lost time, or pickup and delivery.
Additional statutory warranties: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
We will gladly assist with returns and exchanges of this product in accordance with our returns and exchanges policy.