Founded in 2018, supplying first aid, medical, and emergency response products to the general public. We are committed to delivering high-quality, life-saving equipment to individuals, workplaces, and healthcare professionals.
Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.

DELIVERY POLICY
We pride ourselves on offering fast, reliable, and affordable shipping across Australia. Whether you’re in a major city like Sydney, Melbourne, or Brisbane—or in a regional or remote area—we work to ensure your order arrives as quickly as possible.

Delivery Timeframes (After Dispatch)

All deliveries are made between 9:00am and 5:00pm, Monday to Friday via our trusted courier partners.

LOCATION ESTIMATED DELIVERY TIME
Brisbane (QLD) 2–4 business days
Sydney (NSW) 2–4 business days
Canberra (ACT) 2–4 business days
Melbourne (VIC) 2–3 business days
Hobart (TAS) 4–7 business days
Adelaide (SA) 3–6 business days
Perth (WA) 7–10 business days
Darwin (NT) Up to 7 business days

Please note: These timeframes are estimates and not guaranteed, but we do our best to ensure all orders are delivered as quickly as possible.

Shipping Rates:

- Free Standard Shipping on all orders over $299 (Australia-wide)
- Standard Shipping: $12.95 on orders under $299

Note: We do not ship to P.O. Boxes.

Order Processing Times:

- Orders are typically processed within 48 hours.
- Orders placed on weekends or public holidays will be processed on the next business day.

RETURN POLICY
Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be satisfied with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

Change of Mind — Returns & Exchanges

Returns must be initiated within 10 calendar days of receiving your item. To be eligible, you must provide your original receipt or online tax invoice as proof of purchase, and items must be returned in original, resalable condition.

The following costs will be deducted from your refund:

- 20% restocking fee on the order value
- Return postage costs is customer's responsibility
- Original postage cost (minimum $19.95 if free shipping was selected)

Note: The original postage charge reflects the actual cost of shipping, which is often higher than the flat rate or free shipping offered at checkout.

Other returns: You contact us within 10 calendar days of the receipt of the item.

We will accept product returns and provide you with an exchange or repair where:

- The product is faulty or is not of acceptable quality, or
- The product is not fit for its intended purpose, or
- The product is unsafe, and

You can present your receipt, online tax invoice or other adequate proof of purchase.
Onset Health Services may elect to return the product to the manufacturer to determine the nature of the problem. Onset Health Services reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.

By returning your item(s), you are agreeing to the above.