Elinz guarantees that we source high-quality products. If, for any reason, an Elinz customer is unsatisfied with their purchase, they can contact us within 30 days of the delivery date and organise to return the product and receive a refund of the purchase. We offer returns for refunds FREE of restocking fees, provided the returns are in good/re-saleable condition.
In order to organise a refund under these terms and conditions, the customer must inform Elinz Customer Service within 30 days of the delivery date (the date from which the parcel has left our warehouse) of their Elinz Product and request a refund under these terms and conditions. The customer must comply with the directions of Elinz staff in order to facilitate a refund.
Where a customer requests a refund in accordance with these terms and conditions, the refund will be for the amount of the purchase price only.
Returned products must be returned in accordance with the Warranty section of the Elinz Website in 'Terms and Conditions Warranty'. This includes being returned in the original packaging, with all accessories (especially the SD Card if provided with the unit originally) and in a re-saleable condition; otherwise, extra charges may apply.
If the unit to return for replacement is faulty, we will send you a return label to return the parcel to us at our cost. Please contact Elinz Customer Service for the return label. If it is a change of mind, then the customer has to bear the postage at their end to send the item back for refund/replacement
After receiving the returned Elinz Product(s), Elinz will assess the item as per the RMA issue (this includes change of mind) and then will refund as soon as is reasonably practicable, and the customer will be provided with an e-mail notification. Where possible, refunds will be processed by reversing the initial customer transaction. Elinz accepts no responsibility for any delays that may occur in receiving the refund as a result of any third-party payment gateway. Allow us at least 2 weeks to process your RMA and/or refunds, although we will always do our best to do much earlier than that, especially for change-of-mind refunds. However, there will be times when we will not be able to meet this guideline due to situations outside of our control, and we ask for your understanding during these times.
Elinz reserves the right to make changes to these Money Back Guarantee Terms and Conditions without notice.
Warranty Claims
Almost all Elinz products come with a 12-month warranty, as stated on the product. If the product is faulty, you may send the item back to Elinz, who will then send the product to the manufacturer on your behalf for repair.
Elinz guarantees that all products will be in working condition upon receipt, unless otherwise stated. Customer satisfaction is important to us; if a purchased product is Dead on Arrival (DOA) or develops a fault, Elinz will assess the issue and, where required under the Australian Consumer Law (ACL), provide an appropriate remedy, which may include a repair, replacement or refund.
Please note: The Australian Consumer Law provides consumer guarantees for faulty products for making a claim. Consumer guarantee rights apply for a reasonable period, having regard to factors including the nature, price and expected lifespan of the product.
Please note: WE DO NOT ISSUE REPLACEMENT UNITS without getting the FAULTY ITEM first. If the unit to be returned for replacement is faulty, we will send you a return label to return the parcel to us at our cost. Please contact Elinz Customer Service for the return label. If it is a change of mind, then the customer has to bear the postage at their end to send the item back for refund/replacement.
It is the Customer's responsibility to ensure all goods are adequately packaged for safe transit back to Elinz, thus eradicating damage to the received item.
The Customer accepts that despite the best intentions of Elinz to provide products of a consistently high standard, faults occasionally occur. It is not the fault of Elinz when these faults occur. Elinz does, however (as stated above) agree to (on behalf of the customer) return faulty products to the manufacturer for repair.
Please note that items are not tested before sending unless otherwise requested by you. At the Customer's request, and at no charge to you, Elinz can test products prior to shipment to ensure they are working. The Customer acknowledges that this request will require Elinz to open or cut the manufacturer's sealed packaging and will delay shipment of your item by 24 hours.