You can now Drive & Collect at our warehouses

As we continue to follow government advice relating to COVID-19, we're adapting how we operate to make sure we keep everyone safe, while ensuring customers have access to the products they need. Customer can now choose a Drive & Collect option for collecting their online order. Customers can purchase products online using Click & Collect, when your order is ready to collect, we will organise a convenient time for a contactless pick-up. Simply drive to your local store and we will load your products into your car for you. Best of all, you can get your products and go, all without having to leave your car.

High volume of Shop Online orders

Due to a high volume of online orders as a result of COVID-19, we are currently experiencing delays in fulfilment of Drive and Collect orders. This may vary by store, with some experiencing longer delays than others. Our team are doing their best to process orders as quickly as possible and we really appreciate your patience.

If an item is unavailable, we may substitute it for a similar item of equal or higher value at no extra cost. If there is no suitable substitute for your item, we will refund you. Please note, it may take up to 5 days to process a refund. Please check your emails and order notifications for up to date information on your order.

How does Drive & Collect work?

1

Purchase products online using our Click & Collect service.
2

As this is a contactless service, customers can only collect their order once it is ready and they have booked a pick-up time for collection. We encourage Drive & Collect customers to arrive at the scheduled time of collection and not earlier to support physical distancing and avoid any crowding in our car parks.
3

On arrival, please park in the designated Drive & Collect bays and have your order confirmation ready to contact the store. A team member will bring your order and place it into the boot of your car without you getting out.

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Frequently Asked Questions

How does the Drive & Collect pick-up process work?
You will be notified that your order is ready for pick-up. After arranging a suitable time, please park in the designated Drive & Collect bays and contact the store with the phone number on your order confirmation. A team member will come and place your order into the boot of your car.
How quickly can I collect my Drive & Collect order after buying it online?

1. Orders placed by 4pm will be available for pick-up the next day from 9am, excluding Christmas Day and Good Friday.

2. Orders placed after 4pm will be processed the following day. You will be contacted via email when your order is ready for collection.

High Volume of Shop Online orders in Metropolitan Melbourne

Due to a high volume of online orders as a result of COVID-19, there may be a delay of up to 2 days in fulfillment of Drive & Collect orders. When your order is ready to collect, we will organise a convenient time for a contactless pick-up.
What if I need to amend or cancel my Drive & Collect order?
To cancel an order, please contact our Customer Support team at customersupport@bunnings.com.au for assistance.
Where do I pick up my Drive & Collect order?
On arrival to the store, please park in the designated Drive & Collect bays.

You can now Drive & Collect at our warehouses

How does Drive & Collect work?

Shop online any way you choose

Shop online now

Frequently Asked Questions

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