Dolphy Australia is an Australian supplier of hotel, accommodation and commercial washroom products, based in Cranbourne West, Victoria. We have been trading since 2018.

Our range includes guest room essentials such as wall mounted and foldable hair dryers, magnifying makeup mirrors, soap and sanitiser dispensers, room bins and bathroom accessories, along with commercial washroom products such as hand dryers, paper towel and toilet roll dispensers, grab rails and baby change stations.

Through our Dolphy Linen and Linencart brands we also supply cotton bath towels, hand towels, bath sheets, bath mats and face washers, available as single items and value packs.

Our products are used by hotels, motels, serviced apartments, offices, schools and hospitality venues, and are equally suited to homes. All orders are dispatched from our Victorian warehouse.

Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.

Dolphy Australia Shipping Policy

All items are dispatched from our warehouse in Victoria, Australia.

Free shipping applies to all our products. There are no postage or handling charges added to your order.

Orders are dispatched within 24 hours on business days (Monday to Friday, excluding Victorian public holidays). Orders placed on a weekend or public holiday are dispatched on the next business day. Tracking details are provided through the marketplace once your order has been dispatched.

Under normal conditions, delivery takes 3 to 8 business days after dispatch, depending on your location. Remote and regional areas require longer.

Our warehouse is not accessible to the public, so pick-up is not available. We work with a range of courier partners; the carrier used is determined by the size, weight and destination of each item.

Combined shipping across different products is not available, as size and weight limitations generally prevent items being dispatched in one consignment. Some products are dispatched in more than one carton, and cartons within the same order may arrive separately.

We dispatch only to addresses within Australia. Split deliveries to different addresses for a single order are not available.

We dispatch within the timeframe above year-round. During peak retail periods such as Black Friday and Christmas, carrier networks are busier and delivery after dispatch may take an additional 3 to 5 business days.

If there is any delay or issue with your order, we will contact you through the marketplace. For any delivery enquiry, please message us via the marketplace and we will respond within one business day.

Dolphy Australia Return Policy

To request a return, please contact us through the marketplace and our team will guide you through the process. We respond to all messages within one business day.

Change of mind

We accept change-of-mind returns within 30 days of the shipping date, provided the item is unused, in its original undamaged condition and original packaging with all accessories and fittings, and has not been installed, assembled or modified. Return freight for change-of-mind returns is at the customer's cost. We recommend a trackable return service, as items lost in return transit cannot be refunded.

Faulty, damaged, incorrect or missing items

If your item arrives damaged, is defective, does not match the description, or the wrong item or quantity was sent, contact us as soon as possible. We cover return freight and provide a replacement, repair or full refund. Where possible, please include photographs of the item and packaging so we can resolve the claim quickly. Nothing in this policy limits your rights under the Australian Consumer Law.

Warranty

Products carry a manufacturer's warranty against defects in materials and workmanship. To make a claim, message us with your order number and details of the fault. Warranty does not cover damage from misuse, incorrect installation, or normal wear and tear. This warranty is in addition to your rights under the Australian Consumer Law.

Return process

Contact us before sending anything back so we can authorise the return and issue instructions and a return address. Pack the item securely in its original packaging and include the authorisation reference. Please do not return items before receiving instructions — unauthorised returns may not be identifiable on arrival.

Refunds

Once your return is received and inspected, your refund is processed to the original payment method, normally within 5 business days of inspection.

Items we cannot accept

Items used, installed, assembled or damaged after delivery; items returned without original packaging or components; requests made outside the 30-day window; and returns sent without prior authorisation.

Return window: 30 days. Start event: shipping date.