Returns, replacements, repairs, or refunds are available in accordance with the Australian Consumer Law (ACL). Customers are entitled to a remedy if a product is faulty, unsafe, not fit for its intended purpose, or does not match its description.
Prior to approving a return request, we may request information, photographs, or other evidence to assess the reported issue.
Customers should contact us within 30 days of receiving the product and provide proof of purchase when lodging a claim.
Where a return is approved, we will provide instructions for returning the product. Once the item has been inspected, we will determine whether a refund, repair, or replacement is appropriate and will communicate the outcome to the customer.
We aim to process approved returns, refunds, exchanges, and complaints within 2 to 7 business days of receiving the returned goods.
Products returned for reasons other than rights available under the Australian Consumer Law may be accepted at our discretion. In such cases, return postage and any replacement delivery costs may be payable by the customer.
Where a return relates to a valid Australian Consumer Law claim, reasonable return shipping costs will be covered by us.
For any returns, please contact us via the contact seller link in your Bunnings order confirmation email.