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Frequently Asked Questions

• Where is Click & Collect available?

  Under normal trading conditions, you can Click & Collect at all of our warehouses in Victoria (excluding Brunswick, East Pakenham and Werribee), New South Wales (excluding Valley Heights and Warringah Mall), Western Australia (excluding East Victoria Park, Kalamunda), Tasmania, South Australia, Northern Territory, Queensland and ACT warehouses. These products will have the Click & Collect icon visible on the website.

  Please note: Click and Collect in-store is not currently available in our Metropolitan Melbourne stores.

• How quickly can I collect my order after buying it online?

  1. Orders placed by 4pm will be available for pick-up the next day from 9am*. 

  2. Orders placed after 4pm will be processed the following day. You will be contacted when your order is ready for collection.

  *Pick-up is not available Christmas Day or Good Friday.

• How will I know my order was successful?
  After placing an order you will receive an order confirmation and payment receipt via email. 
• Where do I collect my item from in-store?

  Your Click & Collect items will be available for collection at the dedicated Online Pick-up counter at the front of our store.  

• Can I inspect an item in-store before taking it home?

  Yes, you can inspect the item before taking it home. Our standard exchange and refund policies also apply to Click & Collect. 

• What if I change my mind after paying for my item?
  You can easily cancel your order post purchase. Please contact Bunnings Customer Support on 1800 797 586 to cancel an order between 5am and 12pm AEST daily.   
• Still have questions?

  Find out more about Click & Collect including information on ordering, picking up orders, returns, cancellations, refunds and payment.