Thank you to all our customers who have shown such care for our community and team as we have rolled out new measures to comply with physical distancing guidelines. We are doing everything we can to protect the safety of our customers and our team.
Click and Delivery is offered to customers in most locations, this includes stocked key items. Depending on the location, size and service requested a reasonable delivery fee will be applied to the customer’s order.
We can deliver products purchased online or in-store to you
Rent a ute or van, borrow a trailer to get your products home yourself
When shopping online, the expected time for a click and delivery order to be completed will be communicated;
The delivery fee that is charged is based on the cost of providing the agreed service. The larger an order and the quicker the service the higher is the cost, although there are items where delivery is the only option and therefore the cost of delivery is included in the overall cost of the product. We constantly work to drive delivery efficiencies so that delivery fees remain competitive.
All delivery fees are shown when you view your cart.
We partner with the market leading carriers to ensure we provide the best service at the lowest cost. We manage these carriers to ensure that deliveries meet promised expectations and is simple and easy for customers.
All orders of less than $250 is assumed to have an “Authority to Leave” (ATL). With an ATL If you are not home, the provider will supply a proof of delivery note, including a photo of the item and its placement. Metro deliveries only.
For Regional deliveries or orders above $250, we will contact you to seek ATL or agree when you will be home to receive the delivery.
Please note that if the provider believes that the location is not secure , they will not leave you order unattended and will notify you.
The Delivery Fee charged assumes that customers can provide reasonable assistance during delivery. Customers will be contacted prior to the booking of the delivery to ensure that they are able to provide reasonable assistance. If customers are not able to aid the driver , then assistance will be organised with the courier at an additional cost to the customer.
Deliveries are completed between 7am to 7pm , 7 days per week.
Due to the various dimensions of orders, we currently do not deliver to post office boxes or lockers.