Returns & Enquiries
For any returns or product enquiries, please contact the Clay & Kin Customer Service team via the Contact Seller link in your Bunnings order confirmation email.
Please do not return any item before contacting us. Our Customer Service team will provide you with the appropriate return instructions to ensure your return is processed correctly.
Change-of-Mind Returns
Change-of-mind returns are accepted within 30 days of delivery, provided the item is unused, in its original condition and packaging, and suitable for resale.
The customer is responsible for reasonable return shipping costs for change-of-mind returns.
Change-of-mind return conditions do not apply where the customer is entitled to a remedy under the Australian Consumer Law.
Faulty, Damaged, Incorrect or Not-as-Described Items
If you believe your item is faulty, damaged in transit, incorrect, or not as described, please contact us as soon as reasonably practicable.
We may ask you to provide photos, a description of the issue, or other information to help us assess the matter.
Where a return is required for a faulty, damaged, incorrect or not-as-described item, Clay & Kin will provide appropriate return instructions and cover reasonable return shipping costs where required under the Australian Consumer Law.
Depending on the nature of the issue, we may provide a repair, replacement, refund, or other appropriate remedy in accordance with the Australian Consumer Law.
Australian Consumer Law
Nothing in this Returns Policy limits, excludes or modifies your rights under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Where applicable, customers may be entitled to a repair, replacement, refund, or other remedy in accordance with their consumer rights.
For any return or product enquiry, please contact us via the Contact Seller link in your Bunnings order confirmation email.