Lowest Price Policy^
Free delivery* with
4 hour Click & Collect
Easy in-store ReturnsChristmas Complete
We are a small family business with a big passion for high quality lights for indoor and outdoor decorating and beautiful specialty Christmas decorations. We are working hard to bring the best range and variety of Christmas lights that provide ambience to your home or business.
Christmas Complete has been operating in Australia since 2011, launching our online store in 2015. We offer accurate and detailed product listings, descriptions, and images to help you find what you are looking for.
We believe in the magic of Christmas and enjoy creating beautiful displays with lights and decorations to welcome family and friends. The joy of seeing a child’s eyes sparkle with delight over a light display drives us to do what we do.
We understand the importance of confidence and trust when dealing online and really appreciate you shopping with us. We quality check all products and ensure they strictly meet Australian Standards, giving you peace of mind that you and your loved ones are safe using our products.
We pride ourselves on our customer support and after sales services and you are guaranteed to get quick replies to all your queries, even on weekends!
If you have any questions or feedback about something you’ve bought from us, or items you think we should stock, please contact us any time. We’d be delighted to hear from you.
Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.
Christmas Complete has been operating in Australia since 2011, launching our online store in 2015. We offer accurate and detailed product listings, descriptions, and images to help you find what you are looking for.
We believe in the magic of Christmas and enjoy creating beautiful displays with lights and decorations to welcome family and friends. The joy of seeing a child’s eyes sparkle with delight over a light display drives us to do what we do.
We understand the importance of confidence and trust when dealing online and really appreciate you shopping with us. We quality check all products and ensure they strictly meet Australian Standards, giving you peace of mind that you and your loved ones are safe using our products.
We pride ourselves on our customer support and after sales services and you are guaranteed to get quick replies to all your queries, even on weekends!
If you have any questions or feedback about something you’ve bought from us, or items you think we should stock, please contact us any time. We’d be delighted to hear from you.
Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.
Christmas Complete Shipping Policy
Our delivery to you
We know you’ll be keen to receive your order as quickly as possible, so we will do everything we can to ensure you receive your order promptly. Please make sure you provide us with a valid delivery address and contact phone number so we can contact you if there are any issues with your order.
Our couriers require the recipient’s phone number for each delivery. We can’t book your delivery unless you have provided us with a valid daytime phone number.
We pack every order carefully to ensure it reaches you in good condition. Every light product is tested prior to shipping to ensure all products leave our warehouse in working order, giving you extra product confidence. If anything arrives damaged, you should either refuse the delivery and have it sent back, or take photos immediately of the damage and send them to us so we can make it right as quickly as possible for you. Damage must be reported to us ASAP, so don’t delay!
All items are dispatched from our warehouse on the Sunshine Coast, Queensland. Delivery time can take anywhere between 2-10 working days after dispatch depending on your location. Remote and regional areas may require a longer delivery time of up to 14 days. We will advise cut off times for pre-Christmas deliveries.
Your order will be sent through Australia Post or one of our preferred couriers.
All orders are tracked.
Unfortunately we cannot send large or bulky items (e.g. large motifs) to a PO Box. All deliveries must be shipped to either a business or residential address.
We aim to dispatch all products within 1 working day of your full payment being made (excluding weekends and Qld public holidays).
Please note that deliveries will take place during normal business hours. If nobody is at the premises when delivery is made, then your item will be left in a location deemed safe by the delivery driver. If you do not wish for the item to be left, then a redelivery charge may be incurred if there is nobody there to accept delivery.
We know you’ll be keen to receive your order as quickly as possible, so we will do everything we can to ensure you receive your order promptly. Please make sure you provide us with a valid delivery address and contact phone number so we can contact you if there are any issues with your order.
Our couriers require the recipient’s phone number for each delivery. We can’t book your delivery unless you have provided us with a valid daytime phone number.
We pack every order carefully to ensure it reaches you in good condition. Every light product is tested prior to shipping to ensure all products leave our warehouse in working order, giving you extra product confidence. If anything arrives damaged, you should either refuse the delivery and have it sent back, or take photos immediately of the damage and send them to us so we can make it right as quickly as possible for you. Damage must be reported to us ASAP, so don’t delay!
All items are dispatched from our warehouse on the Sunshine Coast, Queensland. Delivery time can take anywhere between 2-10 working days after dispatch depending on your location. Remote and regional areas may require a longer delivery time of up to 14 days. We will advise cut off times for pre-Christmas deliveries.
Your order will be sent through Australia Post or one of our preferred couriers.
All orders are tracked.
Unfortunately we cannot send large or bulky items (e.g. large motifs) to a PO Box. All deliveries must be shipped to either a business or residential address.
We aim to dispatch all products within 1 working day of your full payment being made (excluding weekends and Qld public holidays).
Please note that deliveries will take place during normal business hours. If nobody is at the premises when delivery is made, then your item will be left in a location deemed safe by the delivery driver. If you do not wish for the item to be left, then a redelivery charge may be incurred if there is nobody there to accept delivery.
Christmas Complete Return Policy
Returns
We understand that you might need to return something to us for a number of reasons. Please contact us as soon as possible if you would like to return a product.
We accept returns. Please contact our customer service team immediately if:
• You have changed your mind and wish to request a return
• Your product was damaged during transit
• You wish to make a warranty claim for any product you have purchased
• You are not satisfied with any product that you have purchased
Please note that you must comply with all return instructions provided to you via your registered email address. All returns must be directed through our Customer Service team. Please do not return or post items before obtaining instructions from us - otherwise, there is a risk that your returned item may not be identifiable, and your returns may not be accepted.
You changed your mind.
Please be aware we may charge a 20% restocking fee for change of mind returns, excluding original delivery costs.
All returned items must be returned to our office in a brand new, unused condition, in their original shipped packaging, and include all parts and accessories. Where returned items are not received by us in brand new condition, we will return them to you once you pay us the cost of redelivery to do so.
Return shipping costs are non-refundable. For exchanges, we will cover the cost of sending a replacement product back to you.
The item arrived damaged or missing parts
All orders leave our warehouse in brand new undamaged condition. If your item arrives damaged or missing parts, we will gladly replace it for you (or if stocks are exhausted, refund you in full) and reimburse you for any return shipping costs you incur to return the item to us. Please contact us via the contact seller link in your Bunnings order confirmation email.
All claims for damaged items must be made within 2 business days of receiving your order. It is important that you open your order as soon as you get it and notify us immediately if there is any damage.
Please take photographs of any damage and email them to us at christmas@christmascomplete.com.au before sending the item back, as we need to report damage to our insurer, delivery courier and warehouse.
The item is faulty
Your purchase automatically comes with protections under Australian Consumer Law that cannot be excluded. All our products are fully backed by manufacturer warranty.
Should your product be faulty, please contact us so we can guide you through the correct process for having the fault rectified under the manufacturer warranty.
Depending on the manufacturer’s warranty terms and requirements, we will either repair or replace it for you (or if stocks are exhausted, refund you) excluding original delivery costs.
Warranty
All of our products are fully backed by Australian manufacturer warranty, generally a 1-year warranty applies, but can vary by product.
Should the item you receive be faulty in any way, please contact us and we’ll make sure the correct process is followed so the issue can be addressed as quickly as possible for you.
We pack every order carefully to ensure it reaches you in good condition. Every light product is tested prior to shipping to ensure all products leave our warehouse in working order, giving you extra product confidence. If anything arrives damaged, you should either refuse the delivery and have it sent back, or take photos immediately of the damage and send them to us via email so we can make it right as quickly as possible for you. Damage must be reported to us no later than the next business day after delivery or you may not qualify for a replacement or refund, so don’t delay!
Every product we sell comes with automatic guarantees that cannot be excluded under Australian law.
30-day returns. Buyer pays return postage. 20% restocking fee may apply. If you decide to return your purchase, we will allow for a refund within 30 days of receiving the order. Any return submitted for a refund will be subject to a 20% restocking fee and shipping costs. Anything outside of this policy requires special authorisation. Please note: we will waive the 20% restocking fee and pay the shipping costs for the following return reasons: courier damage, defective product, product not as advertised or received incorrect product.
We understand that you might need to return something to us for a number of reasons. Please contact us as soon as possible if you would like to return a product.
We accept returns. Please contact our customer service team immediately if:
• You have changed your mind and wish to request a return
• Your product was damaged during transit
• You wish to make a warranty claim for any product you have purchased
• You are not satisfied with any product that you have purchased
Please note that you must comply with all return instructions provided to you via your registered email address. All returns must be directed through our Customer Service team. Please do not return or post items before obtaining instructions from us - otherwise, there is a risk that your returned item may not be identifiable, and your returns may not be accepted.
You changed your mind.
Please be aware we may charge a 20% restocking fee for change of mind returns, excluding original delivery costs.
All returned items must be returned to our office in a brand new, unused condition, in their original shipped packaging, and include all parts and accessories. Where returned items are not received by us in brand new condition, we will return them to you once you pay us the cost of redelivery to do so.
Return shipping costs are non-refundable. For exchanges, we will cover the cost of sending a replacement product back to you.
The item arrived damaged or missing parts
All orders leave our warehouse in brand new undamaged condition. If your item arrives damaged or missing parts, we will gladly replace it for you (or if stocks are exhausted, refund you in full) and reimburse you for any return shipping costs you incur to return the item to us. Please contact us via the contact seller link in your Bunnings order confirmation email.
All claims for damaged items must be made within 2 business days of receiving your order. It is important that you open your order as soon as you get it and notify us immediately if there is any damage.
Please take photographs of any damage and email them to us at christmas@christmascomplete.com.au before sending the item back, as we need to report damage to our insurer, delivery courier and warehouse.
The item is faulty
Your purchase automatically comes with protections under Australian Consumer Law that cannot be excluded. All our products are fully backed by manufacturer warranty.
Should your product be faulty, please contact us so we can guide you through the correct process for having the fault rectified under the manufacturer warranty.
Depending on the manufacturer’s warranty terms and requirements, we will either repair or replace it for you (or if stocks are exhausted, refund you) excluding original delivery costs.
Warranty
All of our products are fully backed by Australian manufacturer warranty, generally a 1-year warranty applies, but can vary by product.
Should the item you receive be faulty in any way, please contact us and we’ll make sure the correct process is followed so the issue can be addressed as quickly as possible for you.
We pack every order carefully to ensure it reaches you in good condition. Every light product is tested prior to shipping to ensure all products leave our warehouse in working order, giving you extra product confidence. If anything arrives damaged, you should either refuse the delivery and have it sent back, or take photos immediately of the damage and send them to us via email so we can make it right as quickly as possible for you. Damage must be reported to us no later than the next business day after delivery or you may not qualify for a replacement or refund, so don’t delay!
Every product we sell comes with automatic guarantees that cannot be excluded under Australian law.
30-day returns. Buyer pays return postage. 20% restocking fee may apply. If you decide to return your purchase, we will allow for a refund within 30 days of receiving the order. Any return submitted for a refund will be subject to a 20% restocking fee and shipping costs. Anything outside of this policy requires special authorisation. Please note: we will waive the 20% restocking fee and pay the shipping costs for the following return reasons: courier damage, defective product, product not as advertised or received incorrect product.