Chiropedic is pleased to offer a 7 day money back guarantee on Mattresses. Within 7 days from taking delivery of your mattress if you change your mind we will refund the full purchase amount excluding any delivery/postage charges.

Any product/s being returned must be in their original condition and packaging with no damage, and must be returned to our Melbourne factory where they will be inspected prior to any refund being processed. We do not offer free returns and all returns will incur any relevant transport costs to pick up the goods and return them to our factory at 240 Ballarat Road, Braybrook, Victoria 3019.

To arrange a product return please email orders@chiropedic.com.au and provide your name, order number and product/s you wish to return and why. Our team will then contact you and advise you of the next steps.

At Chiropedic you can always shop with confidence and peace of mind knowing we offer a 7 Day Money Back Guarantee.

We do not offer Returns for change of mind on Pillows, Mattress Protectors and Pillow Protectors or Sheets.

Further to this Chiropedic offers a warranty against faulty workmanship and /or faulty materials commencing on the date the product was originally delivered to, or collected by the purchaser and is valid only to the original purchaser of the product as indicated on the original sales invoice. This warranty does not extend to normal wear and tear, or damage caused by abuse, misuse or negligence. Failure to comply with the manufacturer's care and maintenance instructions will void your warranty.

In addition to the other exclusions stated on this page, Chiropedic specifically excludes from the warranty;

• Small manufacturing irregularities that do not affect the performance of the bed.


• Comfort issues relating to the customers preferences


• Fit of manchester items.


• Handles, as handles are not intended to be used to lift, turn or transport the product.

All mattresses should be rotated on a regular basis. Single-sided mattresses need just to be rotated around 180 degrees.

2 sided mattresses need to be flipped over and rotated around 180 degrees. We recommend that a mattress should be rotated every 2 weeks in the first month after the purchase and then done once a month for the duration of the warranty period. Failure to rotate your mattress will void the warranty.

During the warranty period, if Chiropedic is satisfied that material or workmanship is faulty, it will repair or replace the product at its option. However, the warranty period will not be extended or changed as a result of repair or replacement under the terms of this warranty or otherwise. Chiropedic will cover transport costs arising from repair or replacement under the terms of this Warranty during the first 12 months of the Warranty period. After 12 months transportation costs are to be met by the purchaser.

Chiropedic reserves the right to substitute material of equal quality on the particular items being repaired or replaced if identical material is not available at the time of repair or replacement.

Body Impressions, (small indentations) are normal on the surface of any new mattress whilst the upholstery filling is leveling to a final position and getting used to your body contours. This does not constitute a manufacturing fault. On a pillowtop mattress, up to 35mm height loss is considered normal. On a non-pillowtop mattress, up to 25mm height loss is considered normal.

General:

The company reserves the right not to handle items for repair if, in its opinion, they have been tampered with or misused by the purchaser beyond reasonable wear or if the product has been physically damaged intentionally or due to accident and/or neglect: including burns, cuts, water damage, mould, stains, soiled by blood or urine and if it is unsanitary. Use of a mattress and/or pillow protector is advisable at all times.

Mattress and base specifications, including appearance, may change without notice.

This warranty is in addition to, and not in substitution for, the right of the purchaser conferred by the trade practices act and/or the legislation of any State or Territory.