Lowest Price Policy^
Free delivery* with
4 hour Click & Collect
Easy in-store ReturnsChill Bunny Pty Ltd
Chill Bunny is a fully integrated manufacturer of elite wellness and recovery equipment. Our core offering is a infrared sauna and ice bath. Chill Bunny is a small family business, and takes pride in monitoring every step of the process from design to delivery and maintenance.
Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.
Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.
Chill Bunny Pty Ltd Shipping Policy
All orders will be dispatched within 2 business days of ordering
Chill Bunny Pty Ltd Return Policy
For any returns, please contact us via the contact seller link in your Bunnings order confirmation email.
At Chill Bunny, we are committed to delivering high-quality wellness products, including our range of saunas and ice baths, to our valued customers. We understand that sometimes issues may arise, and this Refund and Returns Policy outlines our processes and your rights in such cases. This policy is designed to ensure a clear understanding of the terms under which refunds, returns, and cancellations are managed. It operates in addition to your rights under the Australian Consumer Law.
1. General
This Refund and Returns Policy ("Policy") applies to all purchases made from Chill Bunny. By making a purchase from us, you agree to comply with this Policy. Please read this Policy carefully before finalising your purchase to understand your rights and obligations.
2. Eligibility for Refunds and Returns
2.1 Defective or Damaged Products:
If you receive a product that is defective, damaged, or not as described, you are entitled to request a repair, replacement, or refund. To be eligible:
Notification Period: You must notify us within 14 days of receiving the product. Contact our customer service team at [email/contact information] and provide your order number, a detailed description of the issue, and any relevant photos or videos of the defect or damage.
Assessment Process: Upon receiving your claim, we may require you to provide videos or photos to diagnose the problem. If the product is found to be defective or damaged due to no fault of your own, we will organise for a repair of the product where possible or provide a replacement and return, or issue a full refund based on our assessment.
Conditions: Products that are damaged due to misuse, neglect, unauthorised modifications, or failure to follow the installation and maintenance guidelines provided by Chill Bunny are not covered under this policy. Additionally, we are not responsible for damages caused by third-party trades during customer organised installations or repairs.
2.2 Cooling-Off Period:
We offer a 14-day cooling-off period starting from the date you place your first deposit. During this period:
Full Refund: You may cancel your order and receive a full refund of the deposit paid. This allows you time to reconsider your purchase decision.
2.3 Cancellation After the Cooling-Off Period:
If you wish to cancel your order after the 14-day cooling-off period:
Cancellation Fee: A cancellation fee of 15% of the full purchase price (excluding shipping) will apply. This fee covers administrative costs associated with processing the cancellation.
2.4 Cancellation After Product Dispatch or Delivery:
If you choose to cancel your order after the product has been dispatched or after you have received it, you will lose your 50% deposit.
3. Refund Process
3.1 Refund Requests:
To initiate a refund for a defective or damaged product:
Contact Us: Reach out to our customer service team within 14 days of receiving the product via the contact seller link in your Bunnings order confirmation email
Provide Details: Include your order number, a detailed description of the issue, and supporting evidence such as photos or videos.
3.2 Return Authorization:
Approval Process: Once your refund request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the product.
Shipping Costs: If the return is due to a defect or damage confirmed by Chill Bunny, we will cover the return shipping costs. For other types of returns, the customer is responsible for return shipping.
3.3 Return of Product:
Return Process: Follow the instructions provided by Chill Bunny to return the product. Ensure the product is securely packaged to avoid damage during transit.
3.4 Refund Evaluation:
Inspection: Upon receiving the returned product, we will inspect it to verify the defect or damage. This evaluation is crucial to ensure that the product meets the criteria for a refund.
Processing Time: If the product is confirmed to be defective or damaged, we will process the refund within 14 business days. The refund will be issued to the original payment method unless otherwise agreed upon.
3.5 Refund Methods:
Original Payment Method: Refunds will be made using the original payment method. The refund will include the original purchase price and any applicable taxes but will exclude the original shipping costs.
4. Non-Refundable Fees
4.1 Custom Orders:
Non-Refundable: Custom orders are non-refundable unless the defect or damage is due to an error on our part. It is essential that customers carefully review all custom specifications before confirming their order.
4.2 Change of Mind:
No Refunds: We do not offer refunds for change of mind. It is the customer’s responsibility to ensure that the product dimensions, features, and logistics are suitable before making a purchase.
4.3 Misuse and Unauthorized Modifications:
Warranty Void: Refunds will not be issued for products that have been misused, modified without authorisation, or if warranty services were performed by unauthorised personnel. Such actions void the product’s warranty and any associated claims.
4.4 Shipping Costs:
Non-Refundable: Shipping costs are non-refundable. This includes any additional fees such as customs duties or re-delivery charges due to missed deliveries. Customers are responsible for accepting delivery within the carrier's timeframe.
5. Product Warranty
5.1 Warranty Coverage:
One-Year Warranty: All Chill Bunny products come with a one-year limited warranty covering manufacturing defects. This warranty applies only to products that have been used according to the provided guidelines.
5.2 Warranty Claims:
Claim Submission: To submit a warranty claim, contact our customer service team with the details of the defect, proof of purchase, and any relevant photos.
Exclusions: The warranty does not cover damage resulting from improper use, unauthorized modifications, or normal wear and tear.
6. Modifications to the Policy
Chill Bunny reserves the right to modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on our website or providing notice to customers. We encourage you to review this policy periodically to stay informed of any updates.
7. Consumer Rights
This policy is designed to work alongside your statutory rights under Australian consumer protection laws. Nothing in this policy is intended to limit or exclude any legal rights you may have under these laws.
At Chill Bunny, we are committed to delivering high-quality wellness products, including our range of saunas and ice baths, to our valued customers. We understand that sometimes issues may arise, and this Refund and Returns Policy outlines our processes and your rights in such cases. This policy is designed to ensure a clear understanding of the terms under which refunds, returns, and cancellations are managed. It operates in addition to your rights under the Australian Consumer Law.
1. General
This Refund and Returns Policy ("Policy") applies to all purchases made from Chill Bunny. By making a purchase from us, you agree to comply with this Policy. Please read this Policy carefully before finalising your purchase to understand your rights and obligations.
2. Eligibility for Refunds and Returns
2.1 Defective or Damaged Products:
If you receive a product that is defective, damaged, or not as described, you are entitled to request a repair, replacement, or refund. To be eligible:
Notification Period: You must notify us within 14 days of receiving the product. Contact our customer service team at [email/contact information] and provide your order number, a detailed description of the issue, and any relevant photos or videos of the defect or damage.
Assessment Process: Upon receiving your claim, we may require you to provide videos or photos to diagnose the problem. If the product is found to be defective or damaged due to no fault of your own, we will organise for a repair of the product where possible or provide a replacement and return, or issue a full refund based on our assessment.
Conditions: Products that are damaged due to misuse, neglect, unauthorised modifications, or failure to follow the installation and maintenance guidelines provided by Chill Bunny are not covered under this policy. Additionally, we are not responsible for damages caused by third-party trades during customer organised installations or repairs.
2.2 Cooling-Off Period:
We offer a 14-day cooling-off period starting from the date you place your first deposit. During this period:
Full Refund: You may cancel your order and receive a full refund of the deposit paid. This allows you time to reconsider your purchase decision.
2.3 Cancellation After the Cooling-Off Period:
If you wish to cancel your order after the 14-day cooling-off period:
Cancellation Fee: A cancellation fee of 15% of the full purchase price (excluding shipping) will apply. This fee covers administrative costs associated with processing the cancellation.
2.4 Cancellation After Product Dispatch or Delivery:
If you choose to cancel your order after the product has been dispatched or after you have received it, you will lose your 50% deposit.
3. Refund Process
3.1 Refund Requests:
To initiate a refund for a defective or damaged product:
Contact Us: Reach out to our customer service team within 14 days of receiving the product via the contact seller link in your Bunnings order confirmation email
Provide Details: Include your order number, a detailed description of the issue, and supporting evidence such as photos or videos.
3.2 Return Authorization:
Approval Process: Once your refund request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the product.
Shipping Costs: If the return is due to a defect or damage confirmed by Chill Bunny, we will cover the return shipping costs. For other types of returns, the customer is responsible for return shipping.
3.3 Return of Product:
Return Process: Follow the instructions provided by Chill Bunny to return the product. Ensure the product is securely packaged to avoid damage during transit.
3.4 Refund Evaluation:
Inspection: Upon receiving the returned product, we will inspect it to verify the defect or damage. This evaluation is crucial to ensure that the product meets the criteria for a refund.
Processing Time: If the product is confirmed to be defective or damaged, we will process the refund within 14 business days. The refund will be issued to the original payment method unless otherwise agreed upon.
3.5 Refund Methods:
Original Payment Method: Refunds will be made using the original payment method. The refund will include the original purchase price and any applicable taxes but will exclude the original shipping costs.
4. Non-Refundable Fees
4.1 Custom Orders:
Non-Refundable: Custom orders are non-refundable unless the defect or damage is due to an error on our part. It is essential that customers carefully review all custom specifications before confirming their order.
4.2 Change of Mind:
No Refunds: We do not offer refunds for change of mind. It is the customer’s responsibility to ensure that the product dimensions, features, and logistics are suitable before making a purchase.
4.3 Misuse and Unauthorized Modifications:
Warranty Void: Refunds will not be issued for products that have been misused, modified without authorisation, or if warranty services were performed by unauthorised personnel. Such actions void the product’s warranty and any associated claims.
4.4 Shipping Costs:
Non-Refundable: Shipping costs are non-refundable. This includes any additional fees such as customs duties or re-delivery charges due to missed deliveries. Customers are responsible for accepting delivery within the carrier's timeframe.
5. Product Warranty
5.1 Warranty Coverage:
One-Year Warranty: All Chill Bunny products come with a one-year limited warranty covering manufacturing defects. This warranty applies only to products that have been used according to the provided guidelines.
5.2 Warranty Claims:
Claim Submission: To submit a warranty claim, contact our customer service team with the details of the defect, proof of purchase, and any relevant photos.
Exclusions: The warranty does not cover damage resulting from improper use, unauthorized modifications, or normal wear and tear.
6. Modifications to the Policy
Chill Bunny reserves the right to modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on our website or providing notice to customers. We encourage you to review this policy periodically to stay informed of any updates.
7. Consumer Rights
This policy is designed to work alongside your statutory rights under Australian consumer protection laws. Nothing in this policy is intended to limit or exclude any legal rights you may have under these laws.