Lowest Price Policy^
Free delivery* with
4 hour Click & Collect
Easy in-store ReturnsButcherquip
Butcherquip has a comprehensive range of equipment, ingredients, and packaging solutions, all designed to provide butchers, meat processors, and home enthusiasts with the right tools to meet the evolving needs of the meat industry. Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.
Butcherquip Shipping Policy
Dispatch: Orders are dispatched within 1-2 business days of the order being placed (excluding weekends and public holidays).
Delivery: Once dispatched, delivery generally takes 3-7 business days depending on your location. Some regional and rural areas may take longer.
Shipping coverage: We ship Australia-wide to all states and territories.
Tracking: Tracking details are emailed to you once your order has been dispatched, and are also available against your order in your Bunnings Marketplace account.
Delivery enquiries: For any questions about your delivery, please contact us using the Contact Seller link in your Bunnings Marketplace order confirmation.
Delivery: Once dispatched, delivery generally takes 3-7 business days depending on your location. Some regional and rural areas may take longer.
Shipping coverage: We ship Australia-wide to all states and territories.
Tracking: Tracking details are emailed to you once your order has been dispatched, and are also available against your order in your Bunnings Marketplace account.
Delivery enquiries: For any questions about your delivery, please contact us using the Contact Seller link in your Bunnings Marketplace order confirmation.
Butcherquip Return Policy
CHANGE OF MIND RETURNS
If you change your mind, Butcherquip will refund or replace the item provided you contact us within 14 days of receiving your goods, subject to the following:
- The goods must be returned in the original packaging, and the packaging must be in good condition.
- The goods must be unused and in resellable condition.
- No refund or replacement will be processed until the goods are received and inspected.
- A restocking fee of 10% may apply.
- Return shipping is at the customer's cost.
FAULTY, DAMAGED, INCORRECT OR NOT-AS-DESCRIBED PRODUCTS
The 14-day period, the 10% restocking fee and customer-paid return shipping above apply to change of mind returns only. They do not apply where goods are faulty, damaged in transit, incorrectly supplied, or not as described.
If your product is faulty, damaged, incorrect or not as described, please contact us using the Contact Seller link in your Bunnings Marketplace order confirmation. We will arrange and cover the cost of return shipping, and you will be entitled to a repair, replacement or refund. No restocking fee applies.
AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits, excludes or modifies your rights under the Australian Consumer Law.
If you change your mind, Butcherquip will refund or replace the item provided you contact us within 14 days of receiving your goods, subject to the following:
- The goods must be returned in the original packaging, and the packaging must be in good condition.
- The goods must be unused and in resellable condition.
- No refund or replacement will be processed until the goods are received and inspected.
- A restocking fee of 10% may apply.
- Return shipping is at the customer's cost.
FAULTY, DAMAGED, INCORRECT OR NOT-AS-DESCRIBED PRODUCTS
The 14-day period, the 10% restocking fee and customer-paid return shipping above apply to change of mind returns only. They do not apply where goods are faulty, damaged in transit, incorrectly supplied, or not as described.
If your product is faulty, damaged, incorrect or not as described, please contact us using the Contact Seller link in your Bunnings Marketplace order confirmation. We will arrange and cover the cost of return shipping, and you will be entitled to a repair, replacement or refund. No restocking fee applies.
AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits, excludes or modifies your rights under the Australian Consumer Law.