Brands Direct Online is a Premium Online Retailer, fully owned and operated in Australia. Established Online in 2018 from a reputable leader in the Industry, Brands Direct Online has over 30 years experience in Bathroom, Kitchen & Laundry, Appliances, Alfresco, outdoor, Door, Hardware and many more!

Brands Direct Online is a trusted Retailer by many customers, having already supplied many products around Australia with excellent customer reviews. Whether you are an Interior Designer, Architect, Builder, Plumber, or the General public.

Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.

Shipping Policy

At Brands Direct Online, we aim to provide a reliable, transparent, and efficient delivery experience.

Dispatch Timeframe
• All orders are processed and dispatched within 2 business days of order confirmation (excluding weekends and public holidays).

Stock Availability
• All listed products are in stock and available for immediate dispatch.
• We do not list items that are unavailable, on backorder, or pre-order.

Shipping Methods
• Orders are shipped via Australia Post or trusted third-party couriers, depending on the size, weight, and nature of the item.

Delivery Timeframes
Estimated delivery timeframes:
• Metro areas: 3–9 business days after dispatch
• Regional areas: Delivery may take longer depending on location
All delivery timeframes are estimates only and may be affected by courier delays, weather events, or other unforeseen circumstances.

Tracking Information
• Tracking details will be provided once your order has been dispatched so you can monitor delivery progress.

Authority to Leave (ATL)
• Where available, we may offer Authority to Leave (ATL).
If ATL is selected:
• You authorise the courier to leave the parcel in a safe location at your delivery address
• Once delivered under ATL, the parcel is considered successfully delivered

Delivery Conditions
• A signature may be required depending on courier requirements
• Large or bulky items may require assistance at delivery
• If delivery cannot be completed, re-delivery fees may apply

Delivery Restrictions
• We do not deliver to PO Boxes.
• Please ensure a valid residential or business address is provided at checkout.

Delivery Issues
• If your order is delayed, missing, or arrives damaged, please contact us via the Contact Seller link in your Bunnings order confirmation email.
• We will liaise with the courier and work to resolve the issue as quickly as possible.

Important Note
• We strongly recommend that customers do not schedule installation, trades, or related services until the goods have been received and inspected.

Returns Policy

At Brands Direct Online, we are committed to providing quality products and ensuring your rights under the Australian Consumer Law (ACL) are fully respected.

Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

A replacement or refund for a major failure
Compensation for any other reasonably foreseeable loss or damage
A repair or replacement if goods fail to be of acceptable quality and the issue does not amount to a major failure

These rights apply in addition to any voluntary returns policy offered by us.

Change-of-Mind Returns

We accept change-of-mind returns within 14 days of delivery, provided that:

The item is unused, unopened, and in original condition
The item is returned in its original packaging, including all accessories
The item is in a resalable condition

Please note:

Return shipping costs for change-of-mind returns are the customer’s responsibility
Any original shipping charges are non-refundable
Faulty, Damaged, Incorrect, or Not as Described Items

If your item arrives faulty, damaged, incorrect, or not as described, please contact us via the Contact Seller link in your Bunnings order confirmation email.

In accordance with Australian Consumer Law:

We will cover reasonable return shipping costs where applicable
We will provide a repair, replacement, or refund, depending on the issue following assessment

Exclusions (Change-of-Mind Only)

The following exclusions apply only to change-of-mind returns and do not affect your rights under Australian Consumer Law.

We may not accept change-of-mind returns where:

The item has been used, installed, or is not in resalable condition
The item is missing original packaging or components

How to Request a Return

To request a return, please contact us via the Contact Seller link in your Bunnings order confirmation email.

Please do not return any items before contacting us, as this may delay processing or result in the return being rejected.