Easy To CarryTotal Weight 0kg
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If the item included in this packaging is found to have any fault, Wilson & Bradley Pty.Ltd will seek to either repair or replace the goods.
Whether the item is to be replaced or repaired is at the discretion of Wilson & Bradley Pty Ltd.
To obtain a replacement/repair of goods you are required to contact Wilson & Bradley Pty.Ltd. in writing on the below details, detailing the exact issue or defect, any supporting images as well as a proof of purchase within 30 days of the fault occurring.
Wilson & Bradley Pty.Ltd. will then decide on, and notify you of the course of action to be taken. Please note Wilson & Bradley Pty.Ltd. may require the goods to be returned before deciding which remedy will be applied.
As stated, if the fault is deemed to be a major failure ie. Significantly affects the furniture or finished productit is fitted to, or if the fault causes reasonably foreseeable loss or damage a refund may be issued. In this case the goods would have to be returned to Wilson & Bradley Pty.Ltd.
The expense of the remedy, (whether it be a repair, replacement or refund) will be bourne by Wilson & Bradley Pty.Ltd.
Wilson & Bradley Pty.Ltd have defined 'lifetime warranty' as the lifetime of the furniture or finished product in which the product in question is fitted to or in. If Wilson & Bradley Pty.Ltd. deem the furniture or product in which the product is housed to be unfit, damaged or no longer in working order the lifetime of the product has been expired and therefore no replacement or repairs will be made.
These benefits are in addition to other rights and remedies available to the consumer.
Please direct your issue in writing to either of the following:
ATTN: Faulty goods - Wilson & Bradley Pty.Ltd. 94 Bell Street, Preston VIC 3072. PH: 03 9495 8900 or Email: [email protected]
We will gladly assist with returns and exchanges of this product in accordance with our returns and exchanges policy.