For any returns, please contact us via the contact seller link in your Bunnings order confirmation email.
We aim to deliver perfection year-round, but issues may arise from ordering to delivery. If you encounter any problems and-or change your mind, we are here to help and will work promptly to resolve them and prevent future occurrences.
To ensure your request or feedback is handled properly, please contact us via the Contact Seller link in your Bunnings order confirmation email. This helps us streamline communication and avoid confusion.
Policy Details:
Contact Method: Use the Contact Seller link in your Bunnings order confirmation email.
Information Required: Include your order number, pictures of the pack-list and product, and the reason for contacting us.
Policy Duration: Our policy lasts 7 days from the moment of delivery. After 7 days, we cannot offer a refund or exchange.
Return Process: Products must be returned to us at the buyers expense.
Inspection and Notification: Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
Refund Processing: If approved, refunds will be processed and credited to your original payment method within three working days.
Exchanges
Replacement requests are handled on a case-by-case basis for defective or damaged items, pending availability.
Important Notes:
o Delivery times for exchanged products may vary based on your location.
o Some items use generic pictures, so colours may not be 100% accurate.
o Sizes are approximate and may vary slightly between different bunches/blooms.
o We are not responsible for delivery delays once orders are handed over to courier companies.
o Dried & preserved flowers should last up to a year or longer if kept in the right conditions:
? Keep out of direct sunlight.
? Avoid high temperatures and high humidity.
? Do not water or refrigerate.
? Recommended temperature: 18-22°C.
? Preferred storage humidity: 55%-60%.