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BioEnzymes

Provider of quality Enzyme cleaners and environmentally friendly cleaning products. The strongest Bio-Enzymatic Cleaners money can buy - Unlike many of our competitors, who only use the enzymes produced from bacteria, the BioEnzymes range contains billions of LIVE bacteria, that are continuously producing enzymes as they clean. We regularly test our products to ensure that they are the STRONGEST enzyme products on the market. Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.

BioEnzymes Shipping Policy

FREE SHIPPING \nWe use Australia Post for our shipping with all tracking provided by Australia Post.\n\nBioEnzymes Shipping Policy \n\n1. Processing Time:\nOrders are typically processed and shipped within 1-3 business days of receiving payment. Processing times may vary during peak seasons or promotions. You will receive a confirmation email with tracking information once your order has been shipped.\n\n2. Shipping Methods:\nWe offer standard shipping for all orders within Australia. Delivery times may vary depending on your location and the shipping method chosen at checkout.\n\n3. Shipping Costs:\nShipping costs are calculated based on the weight of your order and the destination. The shipping cost will be displayed at checkout before you complete your purchase.\n\n4. Estimated Delivery Times:\nStandard Shipping: 5-10 business days\nPlease note that these are estimated delivery times, and actual delivery may vary based on factors beyond our control, such as customs delays or peak shipping periods.\n\n5. Order Tracking:\nOnce your order has been shipped, you will receive an email with tracking information. You can track your order using the provided tracking number on the designated courier's website.\n\n6. Undeliverable Packages:\nIf a package is undeliverable due to an incorrect address provided by the customer or if the package is unclaimed, it will be returned to us. In such cases, the customer is responsible for the cost of re-shipping the package.\n\n7. Shipping Partners:\nWe work with reputable shipping partners to ensure reliable and timely delivery. However, we are not responsible for any delays or issues caused by the shipping carrier.\n

BioEnzymes Return Policy

For any returns, please contact us via the contact seller link in your Bunnings order confirmation email. 1. Returns and Exchanges: We want you to be completely satisfied with your purchase. If you change your mind or if the product you received is faulty or damaged, you may return it within 30 days of receiving your order for a refund or exchange. 2. Eligibility for Returns: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Ensure that all labels are still intact. 3. Faulty or Damaged Items: If the product you received is faulty or damaged, please contact our customer service team immediately (via the Contact Seller button on your order email confirmation) to initiate the return process. We will provide you with instructions on how to return the item. 4. Change of Mind Returns: If you simply change your mind about the product, you may return it within 14 days of receiving your order. In such cases, you will be responsible for the return shipping costs, and the item must be in its original condition. 5. Refund Process: Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment. 6. Exchanges: If you wish to exchange an item, please contact our customer service team to arrange the exchange. You will be responsible for the return shipping costs. 7. Return Shipping: You are responsible for paying your own shipping costs for returning items. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that we receive your returned item. 8. Contact Information: If you have any questions or concerns regarding our returns policy, please contact our customer service team via the 'Contact Seller' link in your Bunnings order confirmation email. Note: This returns policy is in accordance with Australian Consumer Law.