For any returns, please contact us via the contact seller link in your Bunnings order confirmation email.
1. Returns and Exchanges:
We want you to be completely satisfied with your purchase. If you change your mind or if the product you received is faulty or damaged, you may return it directly to us at Po Box 51 Wavell Heights North Brisbane QLD 4012 within 30 days of receiving your order for a refund or exchange.
Do not return any items to a Bunnings Store.
2. Eligibility for Returns:
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Ensure that all labels are still intact.
3. Faulty or Damaged Items:
If the product you received is faulty or damaged, please contact our customer service team immediately (via the Contact Seller button on your order email confirmation) to initiate the return process. We will provide you with instructions on how to return the item.
4. Change of Mind Returns:
If you simply change your mind about the product, you may return it within 14 days of receiving your order. In such cases, you will be responsible for the return shipping costs, and the item must be in its original condition.
5. Refund Process:
Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment.
6. Exchanges:
If you wish to exchange an item, please contact our customer service team to arrange the exchange. You will be responsible for the return shipping costs.
7. Return Shipping:
You are responsible for paying your own shipping costs for returning items. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that we receive your returned item.
8. Contact Information:
If you have any questions or concerns regarding our returns policy, please contact our customer service team via the 'Contact Seller' link in your Bunnings order confirmation email.
Note: This returns policy is in accordance with Australian Consumer Law.